Staff/ Lead Product Manager

Wati Dot I O; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. You will help shape features enabling thousands of small businesses to engage customers through messaging.

Work with product and engineering to plan the roadmap, translate customer needs into product capabilities, and drive end-to-end launches with data-driven iteration in a fast-growing startup.

Qualifications

• 8+ years of product management experience in B2B SaaS.
• Experience from conception to launch of new features.
• Experience leading engineering and design discussions.
• Ability to influence multiple stakeholders without direct authority.
• Strong data skills and good presentation abilities.

Responsibilities

• Develop and execute new features and product plans.
• Collaborate with leadership to plan and execute the roadmap.
• Understand the messaging ecosystem, markets, competition.
• Capture customer needs from interactions and translate to product specs.
• Drive product launches, test performance, iterate with data.
• Collaborate with Engineering, Marketing, Legal, customer success and UX.
• Contribute ideas and execute end-to-end across product lifecycle.

Skills

Product management

B2B SaaS

Roadmap planning

Stakeholder influence

Job description

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

Wati is experiencing rapid growth and we are looking to hire seasoned Product Managers to help scale the product, prioritise ideas and work with our product and engineering teams to develop and execute our shared product vision. We are looking for extremely entrepreneurial PMs who value moving quickly.

If you have demonstrated experience building major features or new products, have empathy for both consumers and businesses and want to unlock the potential for messaging to serve millions of customers, we would be excited to hear from you.

This will be an opportunity for you to build experiences that thousands of small businesses use on a daily basis, and to be a key part of this high growth journey.

What you’ll do:

• Help in developing and executing new features and products
• Work with leadership to plan and execute roadmap
• Understand the messaging ecosystem, markets, competition
• Meet regularly with customers and customer-facing teams and translate customer needs into product capabilities
• Drive the launch of new products and features, test their performance and iterate quickly based on data driven insights
• Work collaboratively with Engineering, Marketing, Legal, customer success and UX teams
• Share new user and business driven ideas and execute them end-to-end

Requirements

• 8+ years of product management experience in B2B SaaS.
• Experience in building new features from conception to launch
• Experience in leading engineering and design discussions
• Knowledge of multiple functional areas such as product management, engineering, UX/UI, sales, customer support, finance or marketing
• Ability to influence multiple stakeholders without direct authority
• An eye for design
• Strong data skills
• Good presentation skills
• Ability to think creatively and solve customer problems
• Demonstrated ability to work in a small team setting
• Can hold your own while speaking to technical experts
• Previous experience in B2B SaaS
• Experience working in startups - a plus
• Coding or data analytics experience - a plus