Staff Frontier Agents Engineer (Forward Deployed Engineering)

Scale AI, Inc.; New York (NY); On-site; USD 252,000 - 315,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

Retirement benefits

Learning and development stipend

Generous paid time off

Job summary

Scale AI, Inc. is seeking a Staff Frontier Agents Engineer to join their Enterprise team. In this technical role, you will act as a bridge between Scale AI's innovative AI capabilities and strategic clients, designing custom AI integrations and overseeing deployment. With over 8 years of software engineering experience and strong communication skills, you will partner with enterprise clients to address their unique challenges effectively.

This position offers a competitive salary range of $252,000–$315,000 USD, along with benefits including comprehensive health coverage, retirement benefits, and a learning stipend.

Qualifications

• Proven ability to work with customers in a technical consulting or solutions engineering role.
• Deep understanding of LLMs including prompting techniques.
• Experience using Terraform or other Infrastructure as Code tools.

Responsibilities

• Design and implement custom integrations between Scale AI's platform and customer data environments.
• Develop production-grade AI agents tailored to customer use cases.
• Serve as the primary technical point of contact for strategic enterprise accounts.

Skills

Production Python expertise

Software engineering experience

Problem-solving skills

Excellent communication skills

Education

8+ years of software engineering experience

Tools

AWS

GCP

Docker

Kubernetes

Job description

About Scale

Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI initiatives through our data annotation platform, generative AI solutions, and enterprise AI capabilities.

Role Overview

As a Staff Frontier Agents Engineer on our Enterprise team, you'll be the technical bridge between Scale AI's cutting‑edge AI capabilities and our most strategic customers. You'll work with enterprise clients to understand their unique challenges, architect custom AI solutions, and ensure successful deployment and adoption of AI systems in production environments.

This is a hands‑on technical role that combines deep engineering expertise with customer‑facing problem solving. You'll work directly with customer engineering teams to integrate AI into their critical workflows.

Key Responsibilities

Customer Integration & Deployment

• Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements
• Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs)
• Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows
• Deploy and configure AI models and agents within customer security and compliance boundaries

AI Agent Development

• Develop production‑grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation
• Architect multi‑agent systems that orchestrate between different models, tools, and data sources
• Implement evaluation frameworks to measure agent performance and iterate toward business objectives
• Design human‑in‑the‑loop workflows and feedback mechanisms for continuous agent improvement

Prompt Engineering & Optimization

• Create sophisticated prompt engineering strategies optimized for customer‑specific domains and data
• Build and maintain prompt libraries, templates, and best practices for customer use cases
• Conduct systematic prompt experimentation and A/B testing to improve model outputs
• Implement RAG (Retrieval Augmented Generation) systems and fine‑tuning pipelines where appropriate

Technical Leadership & Collaboration

• Serve as the primary technical point of contact for strategic enterprise accounts
• Collaborate with customer data scientists, ML engineers, and software developers to ensure smooth integration
• Provide technical training and knowledge transfer to customer teams
• Work closely with Scale's product and engineering teams to translate customer needs into product improvements
• Document technical architectures, integration patterns, and best practices

Problem Solving & Innovation

• Debug complex technical issues across the entire stack, from data pipelines to model outputs
• Rapidly prototype solutions to unblock customers and prove out new use cases
• Stay current on the latest AI/ML research and tools, bringing innovative approaches to customer problems
• Identify opportunities for productization based on common customer patterns

Required Qualifications

• 8+ years of software engineering experience with strong fundamentals in data structures, algorithms, and system design
• Production Python expertise with experience in modern ML/AI frameworks (e.g., LangChain, LlamaIndex, HuggingFace, OpenAI API)
• Experience with cloud platforms (AWS, GCP, or Azure) and modern data infrastructure
• Strong problem‑solving skills with the ability to navigate ambiguous requirements and rapidly iterate toward solutions
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non‑technical audiences

Preferred Qualifications – Agent Development

• Deep understanding of LLMs including prompting techniques, embeddings, and RAG architectures
• Experience building and deploying AI agents or autonomous systems in production
• Knowledge of vector databases and semantic search systems
• Contributions to open‑source AI/ML projects

Preferred Qualifications – Infrastructure Guru

• Experience with containerization (Docker, Kubernetes) and CI/CD pipelines
• Experience using Terraform, Bicep, or other Infrastructure as Code (IaC) tools
• Previous work in a devops, platform, or infra role
• Familiarity with enterprise security, compliance, and governance requirements (SOC 2, GDPR, HIPAA)

Preferred Qualifications – Customer Product Whisperer

• Proven ability to work with customers in a technical consulting, solutions engineering, or product engineering role
• Domain expertise in verticals like finance, healthcare, government, or manufacturing
• Experience with technical enablement or teaching programs

Sample Projects

Deep Research for Due Diligence

For a global professional services firm, we developed a sophisticated deep research agent to assist in due diligence. This agent employs a multi‑agent architecture for robust fact‑checking, integrates several internal MCP tools, and processes complex, unstructured data sources. This solution reliably saves employees hundreds of hours weekly.

Churn Prediction

Working with a TelCo organization, we built a model utilizing customer data to predict churn likelihood. The system then curates personalized offers based on this prediction. This model was integrated into a "next best action" copilot, enabling call center agents to proactively surface relevant offers to customers, leading to a significant reduction in churn.

Data Extraction Voice Agent

We partnered with a healthcare organization to create a lifelike voice agent and avatar designed to gather unstructured health information from patients. Engineered for low latency, the agent adeptly manages conversational flow, adheres to safety guardrails, and efficiently handles data extraction. This automation saves the organization's nurses hundreds of hours each week.

Compensation

Base salary range for this full‑time position in San Francisco, New York, and Seattle is $252,000 – $315,000 USD. Additional compensation may include equity, depending on board approval. Benefits include comprehensive health, dental, and vision coverage; retirement benefits; a learning and development stipend; generous paid time off; and a commuter stipend. The role is eligible for pay transparency disclosure.

Equal Opportunity Employer

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or veteran status. We comply with the United States Department of Labor's Pay Transparency provision. We are committed to providing reasonable accommodations to applicants with physical and mental disabilities.