Staff, Front Desk (Full-time/ Weekends/ Evening Shift)

FirstService Residential; Highland Beach (FL); On-site; Full time

Job summary

A leading company in property management seeks a Front Desk Associate to provide exceptional customer service and administrative support on full-time weekends and evenings. Responsibilities include managing guest check-ins, handling emergency responses, and ensuring a secure environment while meeting the needs of residents. Ideal candidates should possess strong communication skills and have prior business experience, ready to contribute to a welcoming atmosphere.

Qualifications

• 2-3 years of business experience preferred.
• Ability to lift 30 – 50 lbs.
• Multiple language fluency desirable.

Responsibilities

• Meet and greet residents; check guests in/out.
• Respond to emergency situations in a timely manner.
• Maintain daily logs, records, and forms.

Skills

Customer Service

Communication

Time Management

Detail Orientation

Multitasking

Education

High school diploma or equivalency

College level courses in business or hospitality

Job description

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Schedule: Friday to Tuesday from 4pm to 12am (Wed & Thurs OFF)

Description

Location: Highland Beach, FL (33487)

Pay Rate: $19/hr

Schedule: Friday to Tuesday from 4pm to 12am (Wed & Thurs OFF)

Job Responsibilities Essential Duties: As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Additional Duties:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Supervisory Responsibilities N/A Education & Experience

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.

• Two (2) to three (3) years of business experience preferred.

Knowledge, Skills & Proficiencies

• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Tools & Equipment Used N/A Physical Requirements & Working Environment

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Travel N/A Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

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