Staff Fraud Strategist

PlayStation Network; San Mateo (CA); Remote; USD 225,000 - 339,000; Full time

Job summary

A leading entertainment company is seeking an experienced fraud strategy specialist to enhance their fraud risk mitigation efforts. The role involves defining strategies, engaging with cross-functional teams, and providing leadership in fraud prevention projects. Candidates should have over 12 years of experience in fraud risk mitigation and strong interpersonal skills. The position supports a global hybrid work model, accommodating flexible hours.

Benefits

Medical benefits

401(k) matching

Paid time off

Employee discounts

Qualifications

• 12+ years of experience in online fraud risk mitigation.
• 6+ years of risk and fraud product management experience.
• Flexible approach to working hours to support global business operations.

Responsibilities

• Define strategic product and technology vision for fraud services.
• Translate customer needs into functional and technical requirements.
• Track evolving fraud and implement strategies to mitigate trends.

Skills

Problem-Solving

Accountable Leadership

Clear Communication

Collaborative Engagement

Data Fluency

Education

BA/BS Degree or equivalent

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Role overview:

We are seeking individuals passionate about our brand and dedicated to combating fraud. The ideal candidate will possess a high sense of integrity and excel at building positive relationships. Our team collaborates with cross-functional internal teams to lead and drive multiple simultaneous strategic projects aimed at fraud mitigation.

We need team members with a thorough understanding of online fraud, the motivations behind fraudulent activities, and the creativity to anticipate and counteract fraudulent attempts with scaled approaches. The person in this role will be a domain specialist in fraud.

Your primary responsibilities include providing strategic fraud knowledge, building effective day-to-day relationships with multiple teams to facilitate the delivery of multiple strategic fraud projects, and providing thought leadership to the industry. You will collaborate cross-functionally with multiple worldwide business units and outside 3rd parties to clearly identify, explain, and communicate their involvement, goals, expectations, tasks, and timelines.

What you'll be doing:

• Defines strategic product and technology vision, evolution of the fraud services strategy, vision, roadmap, and technologies
• Translates customer needs into well-defined functional and technical requirements backed by data analysis and deep understanding of the fraud landscape
• Articulates the customer experience and impact on fraud detection and prevention activities through a customer-first approach
• Tracks evolving fraud and abuse and implements strategies to mitigate current and emerging trends
• Identifies key areas for improvement in the fraud platform and incorporates these goals into ongoing & future development initiatives
• Establishes business cases and projected value to prioritize opportunities
• Drives relationships and strategic alliances with groups and companies across the industry
• Evaluates, recommends, and onboards new products to complement current capabilities
• Defines fraud metrics and provides regular reports on the fraud and vendor performance

What we're looking for:

• 12+ years of experience in online fraud risk mitigation
• 6+ years of risk and fraud product management experience
• Advanced Problem-Solving: Apply extensive experience, diverse resources, and sophisticated strategies to tackle complex, cross-functional fraud prevention challenges effectively
• Accountable Leadership: Take ownership of team, group, and organizational goals, driving successful outcomes with a strong sense of responsibility and commitment to fraud prevention excellence.
• Proactive and Impact-Focused: Demonstrate a passion for exploration, a relentless drive to achieve goals, and a focus on delivering measurable results
• Clear Communication: Articulate complex fraud and technology concepts with clarity and situational awareness, effectively engaging diverse audiences to advance fraud prevention goals
• Collaborative Engagement: Communicate consistently with trust and respect, building strong, productive relationships with internal teams and external partners to advance fraud prevention goals
• Exceptional Interpersonal Skills: Build effective relationships at all levels, collaborating seamlessly with culturally diverse and geographically remote teams to drive fraud prevention success
• Persuasive Storytelling: Craft clear, compelling narratives that boost engagement, clarify objectives, and inspire alignment on fraud prevention goals
• Data Fluency: Leverage prior analyst experience to deeply understand and interpret complex data, generating actionable insights for effective fraud prevention strategies.
• Flexible approach to working hours to support global business operations
• BA/BS Degree or equivalent

Preferred skills:

• Prior work with online payment systems
• Experience with agile development methodologies and processes
• Familiarity with digital media software and networking technologies, especially those related to Sony’s products, services, and devices

* PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. Additionally, PlayStation supports flexible work hours to accommodate employees across various time zones, fostering a global and inclusive working environment. We will consider fully remote candidates who are willing to accommodate multiple time zones and to travel in for 'Moments that Matter'.

Please refer to ourCandidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$225,600 - $338,400 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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