Staff Facilitator & Training Coordinator

Intuit; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Intuit is seeking a Facilitator & Training Coordinator in Indianapolis to deliver live and virtual training across onboarding and upskilling programs. You will own end-to-end scheduling, LMS administration, learner communications, and post-session follow-ups while maintaining accurate metrics.

You will support data tracking for Kirkpatrick levels 1–2, optimize content, and coordinate with QA, operations, and vendors. Strong facilitation plus precision in logistics are essential for success.

Qualifications

• Requires degree or equivalent professional experience in HR, Education, or related field.
• 3–5 years facilitating training in contact center or related environment with blended learning.
• 1–3 years training coordination and learning operations experience.
• Experience with at least one enterprise LMS (Workday Learning, Docebo, Cornerstone OnDemand).
• Proficiency with Zoom/Teams/Webex and MS Office or Google Workspace.
• Clear, professional written and verbal communication; ability to present metrics.

Responsibilities

• Deliver ILT and VILT sessions on customer service, product knowledge, and process content.
• Create an inclusive learning environment using role plays, case studies, and simulations.
• Provide coaching and debriefs; support on-the-job practice.
• Coordinate scheduling, invites, rescheduling, and day-of logistics for sessions.
• Manage LMS enrollments, completions, and certifications; audit-ready records and reports.
• Prepare and version-control training materials, facilitator guides, and job aids; coordinate supplies and invoicing.
• Track attendance, completion, and learner satisfaction; maintain calendars, trackers, and dashboards.
• Participate in post-session debriefs and contribute to the Facilitator Community of Practice.

Skills

Facilitation

LMS administration

Virtual platforms

Data analysis

Coaching

Presentation

Communication

Project coordination

Education

Associate's or Bachelor's degree in HR, Education, Organizational Development, Business Administration

Tools

Workday Learning

Docebo

Cornerstone OnDemand

Smartsheet

Asana

Jira

Job description

Overview

The Facilitator & Training Coordinator is a high-impact, shared-skill role that unifies live learning delivery and operational coordination into a single integrated position. You will facilitate ILT, VILT, and blended learning sessions that drive measurable behavior change; own end-to-end logistics, LMS administration, scheduling, and learner communications; and track Kirkpatrick L1–L2 data to fuel continuous improvement. The ideal candidate thrives in ambiguity — equally energized by facilitating a dynamic virtual classroom and by building a clean tracking spreadsheet the next morning. They hold two truths simultaneously: great facilitation is a craft requiring preparation, presence, and adaptability; great coordination is a discipline requiring precision, proactivity, and follow-through. Reports to the Facilitation Manager.

Responsibilities

Facilitation & Learning Delivery

• Deliver ILT and VILT sessions on customer service, product knowledge, communication skills, systems navigation, and role-specific content across new hire onboarding, upskilling, and continuous learning programs
• Create an inclusive, participatory learning environment grounded in adult learning principles; use role plays, case studies, call simulations, and scenario-based exercises (learners doing 80%, facilitator guiding 20%)
• Facilitate nesting and on-the-job practice with coaching, feedback, and structured debriefs before learners are released to production
• Adjust delivery in real time based on group energy and comprehension signals; provide 1:1 and small-group coaching for learners needing reinforcement
• Partner with QA and Operations to align content with current KPIs, quality benchmarks, and performance standards

Training Coordination & Operations

• Own end-to-end scheduling of sessions — calendar setup, learner invitations, rescheduling, cancellations; serve as day-of logistics lead (virtual session setup, breakout rooms, real-time issue resolution)
• Manage learner enrollment, waitlists, completions, and certifications in the LMS; maintain accurate, audit-ready records and distribute compliance reports
• Prepare and version-control training materials, workbooks, facilitator guides, and job aids; coordinate supplies, vendors, and invoicing
• Draft pre-training communications, reminders, pre-work instructions, and post-training follow-ups; distribute evaluation surveys within 24 hours of session close

Data, Reporting & Continuous Improvement

• Track and report attendance, no-show rates, completions, learner satisfaction (L1), and post-training assessment results (L2) on a weekly/monthly cadence
• Identify patterns (scheduling conflicts, low-completion cohorts, engagement trends) and proactively surface insights; maintain training calendars, trackers, and dashboards
• Participate in post-session debriefs and contribute to the Facilitator Community of Practice

Qualifications

Required

• Associate's or Bachelor's degree in HR, Education, Organizational Development, Business Administration, or related field — or equivalent professional experience
• 3–5 years facilitating training in contact center, customer service, financial services, or similar environments, with demonstrated success in blended learning (ILT, VILT, eLearning)
• 1–3 years of training coordination, learning operations, HR administration, or event/program management
• Experience with at least one enterprise LMS (Workday Learning, Docebo, Cornerstone OnDemand, or equivalent)
• Proficiency with virtual platforms (Zoom, Teams, Webex, Google Meet) and Microsoft Office or Google Workspace
• Clear, professional written and verbal communication; comfort compiling and presenting clean, accurate metrics

Preferred

• Certifications: ATD (CPTD/APTD), Kirkpatrick Four Levels®, ICF, or equivalent
• Familiarity with financial services, tax, accounting, or small business software (QuickBooks, Intuit product suite)
• Exposure to adult learning principles (Knowles), ADDIE/SAM, and Kirkpatrick L1–L4 evaluation
• Coaching background with struggling/resistant learners; experience with Smartsheet, Asana, or Jira

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.