Staff Engineering Manager – Vault & Fulfillment Systems

Collectors; California; Hybride; USD 190 000 - 309 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) Matching Plan

Vacation & Paid Holidays

Flexible Hours

Educational assistance

Résumé du poste

Collectors seeks a Staff Software Engineering Manager to lead the vault and fulfillment software teams. You will own the warehouse management system, its integrations, and the vault services, driving reliability, scalability, and continuous improvement while partnering with product on the roadmap.

You will mentor engineers, champion AI-first approaches, and ensure security and operational excellence across high-value inventory and workflows. Remote or hybrid options available.

Qualifications

• 10+ years of software engineering experience with 5+ years in people leadership.
• Experience building and operating systems for physical operations at scale.
• Experience with AI, LLMs, and agentic frameworks to boost productivity.
• Strong knowledge of modern cloud architectures, distributed systems, and security fundamentals.

Responsabilités

• Lead, coach, and grow the vault and fulfillment software engineering team with accountability for delivery and quality.
• Own the WMS, its integrations, and the fulfillment platform end-to-end.
• Oversee vault services used across the company ensuring reliability and ease of integration.
• Shape the vault and fulfillment roadmap with product, and ensure health of both platforms.
• Champion AI-first approach to engineering to boost efficiency.
• Ensure security and scalability of inventory-related systems across processes.
• Provide architectural guidance and empower engineers to own implementation.
• Establish ownership, operating rhythms, and on-call practices with observability.

Connaissances

Software leadership

AI/LLMs

Cloud architectures

AWS services

Security fundamentals

Mentorship

Distributed systems

Product collaboration

On-call & observability

Team growth

Formation

Bachelor's degree in Computer Science/Engineering or related field

Outils

AWS (Lambda, RDS, DynamoDB, MSK, OpenSearch, S3, SNS, SQS)

Terraform

Docker

Description du poste

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Role Overview

This role leads the software engineering team behind Collectors' vault and fulfillment operations, the systems that securely store, track, and ship some of the world's most valuable collectibles.

As Staff Software Engineering Manager, you will manage a team of WMS developers and software engineers, with ownership and accountability for the warehouse management system (WMS), its integrations, and the vault and fulfillment platforms. Your team owns not only fulfillment workflows but also the vault services that teams across Collectors rely on to submit and withdraw items from the vault. You will own the delivery, technical health, and growth of the team, partnering with product on the roadmap while ensuring the platforms that power physical custody and order fulfillment are reliable, scalable, and continuously improving. This is a hands-on leadership role for someone who thrives at the intersection of software and physical operations, and who can raise the bar on engineering execution while developing the engineers and leads around them.

Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1-hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You'll Do

• Lead, coach, and grow the vault and fulfillment software engineering team, including WMS developers responsible for the WMS and its integrations and software engineers responsible for vault and fulfillment services, with direct accountability for delivery, quality, and team health.
• Own the warehouse management system (WMS), its integrations, and the fulfillment platform end to end, serving as the accountable leader for the reliability, roadmap, and continuous improvement of these systems.
• Oversee the vault services owned by your software engineers, which teams across the company consume to submit and withdraw items held in the WMS and physically stored in the vault, ensuring these services are dependable, well-designed, and easy for partner teams to integrate with.
• Partner closely with product to shape and deliver the vault and fulfillment roadmap, while owning the technical health of both platforms, including KTLO work, operational improvements, and long-term platform investments.
• Champion an AI-first approach to engineering, applying AI tooling, LLMs, and agentic workflows to increase team efficiency and speed of delivery.
• Ensure the reliability, scalability, and security of systems that support high-value physical inventory, including item intake, chain of custody, storage tracking, order orchestration, picking, packing, and shipping workflows across the WMS and fulfillment systems.
• Provide architectural guidance and technical judgment across the WMS, vault, and fulfillment domains, reviewing high-level designs and influencing key technical decisions while empowering engineers to own implementation.
• Establish clear ownership, operating rhythms, and engineering standards, including on-call practices, incident response, and observability, that enable the team to execute effectively and independently.
• Drive integration with adjacent Collectors systems (grading, marketplace, customer-facing platforms) and collaborate across the broader technology portfolio to align on shared platforms and best practices.
• Recruit, develop, and retain strong engineering talent, including mentoring senior engineers, WMS developers, and future technical leads.
  
  

Who You Are

• 10+ years of experience in software engineering, including 5+ years managing software engineering teams (Engineering Manager, Senior Manager, or equivalent).
• Experience building and operating systems that support physical operations at scale, such as fulfillment, logistics, warehouse management, inventory, or supply chain platforms, or comparable high-reliability, customer-facing systems.
• Experience working with AI, LLMs, and agentic frameworks to boost engineering productivity and quality.
• Strong understanding of modern cloud architectures, distributed systems, and security fundamentals.
• 3+ years working with AWS services (Lambda, RDS, DynamoDB, MSK, OpenSearch, S3, SNS, SQS) and infrastructure tools (Terraform, Docker)
• Track record of partnering effectively with product and operations teams, translating operational requirements into robust technical solutions.
• Experience working within a shared platform or portfolio-based technology environments.
• Bachelor's degree in Computer Science, Engineering, or related field preferred, or equivalent practical experience.
  

Salary Range

The salary range for this position is $190,167-$308,741. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Diversity Statement

Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
  
  

Candidates must be authorized to work in the United States.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.