Staff Reliability Engineer – Customer Quality

Rehlko; Town of Mosel (WI); On-site; USD 98,900 - 125,600; Full time

Benefits offered by this job

Competitive compensation and benefits

Work-life flexibility

Career development opportunities

Job summary

Rehlko is seeking a Staff Engineer of Reliability & Customer Quality to enhance product reliability and customer experience. This role drives warranty performance across existing and new products, helping to identify and mitigate reliability risks.

Applicants should have a Bachelor's in Engineering and significant experience in reliability or quality engineering. The position offers a salary range of $98,900.00 – $125,600.00 and requires onsite work in Wisconsin.

Qualifications

• 7–10 years of experience in Reliability, Quality, Design, or Manufacturing Engineering.
• 2–5 years of direct experience in reliability or customer quality within industrial or heavy equipment environments.

Responsibilities

• Lead high‑impact reliability improvement initiatives addressing field and warranty issues.
• Drive reliability growth strategies and manage multiple concurrent initiatives.
• Mentor and coach engineers to strengthen reliability and quality capabilities.

Skills

Structured problem-solving methodologies

Statistical analysis

Strong communication and presentation skills

Education

Bachelor’s degree in Engineering (Mechanical, Electrical, Manufacturing, or related)

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

Job description

Staff Engineer of Reliability & Customer Quality

Staff Engineer of Reliability & Customer Quality to serve as a technical leader focused on improving product reliability, enhancing customer experience, and driving warranty performance across both existing products and New Product Development (NPD). This role combines deep technical expertise with strategic influence, leading complex problem‑solving initiatives, mentoring engineering talent, and partnering cross‑functionally to proactively identify and mitigate reliability risks.

Key Responsibilities

• Lead high‑impact reliability improvement initiatives addressing field, warranty, and customer issues.


• Serve as a key contributor within the NPD process, ensuring reliability requirements are defined, validated, and achieved prior to product release.


• Partner with Product Development teams to identify Critical‑to‑Quality (CTQ) characteristics and develop robust validation plans.


• Drive reliability growth strategies, including risk identification and mitigation for new technologies and designs.


• Act as a technical escalation point for complex reliability and customer quality concerns.


• Monitor early field performance of new products and lead containment and corrective actions as needed.


• Lead and facilitate advanced problem‑solving efforts using methodologies such as 8D, DMAIC, and 5‑Whys.


• Drive reduction of internal and external failure costs through root cause analysis and sustainable corrective actions.


• Ensure disciplined execution of preventive and corrective measures across design, manufacturing, and supplier‑related issues.


• Analyze warranty, field, and test data to identify trends, prioritize actions, and quantify business impact.


• Apply statistical tools such as Pareto analysis, Weibull analysis, and reliability modeling.


• Support development of reliability targets, warranty projections, and product validation readiness.


• Influence design reviews, including DFMEA, robustness, serviceability, and safety considerations.


• Develop and execute reliability test plans aligned with real‑world operating conditions and risk profiles.


• Ensure closure of all reliability and customer quality issues prior to production release.


• Lead cross‑functional teams across Engineering, Manufacturing, Supplier Quality, Field Service, and Operations.


• Manage multiple concurrent initiatives of moderate to high complexity.


• Mentor and coach engineers, strengthening organizational capability in reliability and quality engineering.


• Drive enhancements to reliability engineering processes, tools, and standard work.


• Support development and deployment of best practices and standard operating procedures.


• Act as champion for quality and continuous improvement across the organization.

Requirements

• Bachelor’s degree in Engineering (Mechanical, Electrical, Manufacturing, or related) from an ABET‑accredited institution.


• 7–10 years of experience in Reliability, Quality, Design, or Manufacturing Engineering.


• 2–5 years of direct experience in reliability or customer quality within industrial, automotive, engine, generator, or heavy equipment environments.

Technical Expertise

• Strong knowledge of structured problem‑solving methodologies (8D, DMAIC, 5‑Whys).


• Experience with reliability engineering principles, test planning, and data analysis.


• Background in warranty analysis and field failure investigation.

Additional Skills

• Strong communication and presentation skills, with the ability to influence stakeholders at all levels.


• Proficiency with Microsoft Office tools (Excel, PowerPoint, Power BI).


• Demonstrated ability to lead through influence in cross‑functional environments.

Work mode: Onsite, Monday – Friday.

Location: N7650 County Rd LS, Sheboygan, WI 53083.

Applicants must be authorized to work in the US without requiring new or transfer visa sponsorship.

Salary range: $98,900.00 – $125,600.00.

Benefits: Competitive compensation and benefits, work‑life flexibility, recognition and rewards, career development, and a safe and inclusive workplace.

Rehlko is an equal‑opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Rehlko complies with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, and conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [e-mail].