Staff Engineer - Intelligent Customer Experiences

Triwill Group; San Francisco (CA); On-site; USD 258,000 - 367,000; Full time

Benefits offered by this job

RSUs

Job summary

Adyen in San Francisco seeks a Staff Engineer for Intelligent Customer Experiences to evolve the Adyen experience from dashboards to intelligent, conversational financial partner. You will architect and lead end-to-end tech, including agentic workflows, tool-use, chains, and policy layers, turning natural language inputs into secure operations.

You will mentor engineers across global hubs, drive security-by-design with zero-trust AI, and partner with the Head of Product to identify high-impact

Qualifications

• Partner with product teams to translate goals into robust technical solutions.
• Experience building production-grade interfaces powered by LLMs and secure data handling.
• Proficiency in Java for backend services and modern frontend frameworks.
• Strong focus on security-by-design for financial data and zero-trust concepts.

Responsibilities

• Lead evolution of the Adyen experience from dashboards to intelligent, conversational experiences.
• Architect security layers for conversational interfaces and ensure data privacy.
• Coordinate AI initiatives across geographies and maintain high performance standards.
• Partner with Head of Product to identify high-impact automation opportunities.
• Own end-to-end technical lifecycle from backend services to frontend.
• Mentor engineers and drive global technical standards.

Skills

Product-Minded Architect

Applied AI Experience

Full-Stack Powerhouse

Security First

Entrepreneurial & Autonomous

Tools

Java

TypeScript

React

Vue

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Staff Engineer - Intelligent Customer Experiences

As a Staff Engineer for Intelligent Customer Experiences, you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner.

We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers). This role is essential for transforming natural language inputs into authenticated, secure financial operations.

What you'll do

• Drive Intelligent Experiences: Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation.
• Bridge Architecture & Innovation: Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that "intelligent modules" built in are the gold standard for performance and extensibility.
• Zero-Trust for AI: Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and "Zero Trust" principles while leveraging LLMs and advanced data processing.
• Product Strategy & "The Art of the Possible": Partner deeply with the Head of Product to identify high-impact flows. You aren't just implementing designs; you are identifying where intelligent automation can solve "impossible" merchant problems.
• Full-Stack Leadership: Own the end-to-end technical lifecycle. From backend services and data pipelines that feed our insights, to the frontend components that render them.
• Global Influence: Mentor engineers and coordinate with global hubs to drive technical standards that benefit the entire Adyen ecosystem.

Who you are

• Product-Minded Architect: You think in terms of user outcomes. You have a track record of partnering with product teams to turn ambiguous goals into robust technical reality.
• Applied AI Experience: You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• Full-Stack Powerhouse: Deeply proficient in Java for secure backend services and TypeScript/React/Vue for complex front-end applications.
• Security First: You have a "security-by-design" mindset, particularly regarding the handling of sensitive financial data in modern web environments.
• Entrepreneurial & Autonomous: You will be a core member of our growing San Francisco team, where you will be expected to operate with speed and autonomy. Success in this role requires you to effectively navigate and collaborate with a large, global organization.

This role's annual base salary range is $258-367k, plus RSUs.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

San Francisco

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote only roles