Staff Development Coordinator

State-of-Maine; Hallowell (ME); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

Paid holidays

Vacation leave

Health insurance

Retirement plan

Gym reimbursement

FSAs

Job summary

State of Maine’s Emergency Services Communications Bureau (ESCB) seeks an Operations Manager and 9-1-1 Training Coordinator. You will supervise the training team, plan the training schedule, and audit PSAPs across Maine to ensure compliance with standards.

You will advise on updates to systems and policies necessary for the continued operation of the 9-1-1 network. The role requires leadership in a PSAP environment, expertise in Next Generation 9-1-1, and the ability to teach in-person, remote,

Qualifications

• Experience in a leadership or training role in a Public Safety Answering Point environment.
• Knowledge of Next Generation 9-1-1 systems and adult education techniques.
• Ability to teach in-person, remotely and hybrid formats.
• Excellent oral and written communication skills.

Responsibilities

• Plan and oversee the ESCB Training Team’s schedule.
• Audit PSAP compliance with operating standards.
• Advise on updates to systems and policies for 9-1-1 services.
• Supervise Training Specialist and coordinate for training delivery.
• Evaluate content, determine testing methodologies, and oversee scheduling.
• Assist in drafting Requests for Proposal (RFP) and monitor deliverables.
• Coordinate vendor communications and contract negotiations.

Skills

Leadership

Training

Public Speaking

Adult Education

Next Gen 9-1-1

Curriculum Design

Testing Methodology

Oral Communication

Written Communication

Education

Bachelor’s degree in Public Administration, HR, Education, or related field

Equivalent directly related experience

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State..Public Utilities CommissionEmergency Services Communications BureauJob Title: Operations Manager and 9-1-1 Training Coordinator (Staff Development Coordinator)Code: 4063Location: Augusta, Maine (Hybrid Work Schedule Available)Opening date: August 20, 2026Closing date: September 2, 2026Salary: $57,408.00 - $81,078.40About UsMaine’s Emergency Services Communication Bureau (ESCB) is seeking an Operations Manager and 9-1-1 Training Coordinator. The ESCB is the state agency responsible for 9-1-1 in Maine and provides the communication network and dispatch protocols, administers training, and develops the system elements and standards necessary for providing 9-1-1 service across Maine. The selected candidate will be responsible for planning and overseeing the ESCB’s training schedule, conducting audits of Public Safety Answering Points (PSAPs) in many different locations, and advising on updates to systems and policies necessary for continued operation and advancement of the 9-1-1 system.The RoleThis position, as the supervisor for the ESCB Training Team, administers and coordinates the training of all 9-1-1 Public Safety Answering Point (PSAP) Emergency Communications Specialists (ECS). This includes making critical decisions as to the level of knowledge, skills, and abilities that these professionals will possess at the completion of initial training, as well as what advanced classes will benefit experienced ECS, supervisors, and PSAP directors. This position evaluates and modifies content, format and delivery method for statutory training, decides on testing methodology, and has oversight of scheduling and coordination. The Training Coordinator will advise on the development of Requests for Proposal (RFP), contract selection and negotiations, and the monitoring of deliverables. Responsibilities also include auditing of PSAP compliance with Bureau operating standards and adherence to statutory provisions, with determination of investigative methods when needed and plans to seek corrective action as necessary.Why This Role is ExcitingYour role as the Operations Manager and 9-1-1 Training Coordinator will enable you to leverage your experience and knowledge of emergency communications to make wide-ranging impact on the quality of emergency response coordination for our state and have significant influence on the technical knowledge, proficiency, and culture of Maine’s 9-1-1 Emergency Communication Specialists and PSAPs. You will advise on state-wide policies for the optimization and future enhancements of a state-wide integrated Next Generation 9-1-1 system. As direct supervisor of the ESCB’s Training Specialist and coordinator for a robust training schedule, you will work with numerous vendors and provide input on improvements to positively influence the emergency response industry. If you enjoy working with people, managing complex schedules, and pursuing ongoing process improvement, this is a great fit.Minimum Qualifications :The ideal candidate will have experience in a leadership or training role in a Public Safety Answering Point environment, especially Next Generation 9-1-1, adult education practices and techniques, 9-1-1 call taking principles, public speaking, delivery of training to emergency communications personnel, and knowledge of audio-visual equipment and applications. The ability to teach in-person, remotely and hybrid is essential for this position. Candidate must demonstrate excellent oral and written communication skills.Knowledge of curriculum planning and course development, testing methodology, instructor evaluation techniques, Maine’s 9-1-1 system, Maine’s criminal justice system, ESCB statutes, rules, and operating procedures, and state and national standards for 9-1-1 ECS training are essential.Preferred Qualifications :At least 4 years of experience in an Emergency Communications Specialist or equivalent roleAt least 4 years of experience in personnel administration and/or the development and implementation of staff development trainingFour-year degree in Public Administration, Human Resource Management, Education, or related fieldEquivalent directly related experience may be substituted for educationHow to ApplyApplication Instructions:If you’re eager to apply your analytical skills and intellectual curiosity in a meaningful and impactful way, we encourage you to apply! Interested applicants need to apply online by selecting the "Apply for this opening" button. Applicants must upload a cover letter , a current resume , and a professional or academic writing sample. (One option is to describe your training philosophy and provide a 2027 ESCB Training Plan) Incomplete applications may not be considered. If you require a paper application, please go to the following link: https://www.maine.gov/bhr/state-jobs/application-process .Contact Information :For more information or questions, please contact Tanya M. Lavoie, Maine Public Utilities Commission, at [e-mail] or 207-287-1360.We look forward to hearing from you!Compensation & BenefitsNo matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60-$13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.Health Insurance Premium Credit – Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).Retirement Plan – The State of Maine contributes a percentage of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .Living Resources Program – Navigate challenging work and life situations with our employee assistance program.Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act.Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment..If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.