Staff Designer San Francisco, CA

Otter; San Francisco, Northern (CA, KY); Hybrid; USD 182,000 - 230,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life and disability insurance

401(k)

HSA/FSAs

Discretionary vacation

8 holidays

Job summary

Otter in San Francisco seeks a Staff Designer to tackle big, undefined problems and shape them into real, shipped products. You’ll define problems, build consensus, and lead initiatives across teams, elevating the overall user experience with cohesive brand craft.

You’ll mentor designers, drive strategic direction, and work in a fast-paced, collaborative environment focused on online food delivery. On-site, five days a week in SF.

Qualifications

• Track record of finding the right problem to solve, not just solving the one given
• Experience shipping work that started with ambiguity and no clear brief
• Sharp eye for brand and craft, pushing things to feel cohesive
• Strong storytelling instincts to get a room to buy into a direction
• Enterprise or B2B experience is a strong plus, with consumer side exposure
• Interest in online food delivery market growth and impact on restaurants

Responsibilities

• Identify and define high-impact problems worth solving
• Translate vague direction into concrete plans and rally teams to build
• Own cross-team initiatives beyond a single roadmap
• Raise the Otter brand quality across surfaces and interactions
• Mentor designers through collaborative work style

Skills

Problem discovery

Ambiguity handling

Brand craftsmanship

Storytelling

B2B experience

Online food delivery

Job description

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you'll do

We're looking for a Staff Designer to take on the biggest, messiest, most ambiguous problems at Otter, the ones that don't have an owner yet because nobody's figured out what the real problem even is. This isn't a role where you're handed a brief. You'll go find the thing worth solving, make the case for why it matters, and lead it from a rough idea to something real, shipped, and unmistakably Otter. You will:

• Spot the P0 problems other people haven't seen yet, and make the case for why they matter
• Take a vague, company-level direction and turn it into a concrete plan, then rally the people needed to build it
• Own initiatives that cut across teams, not confined to one roadmap or one pod
• Raise the bar on what Otter feels like, pushing every surface toward something more cohesive, more considered, more us
• Bring energy and craft to work that's often invisible until it's done right, then impossible to imagine any other way
• Mentor and sharpen the designers around you just by how you work, no direct reports required

What we're looking for

• A track record of finding the right problem to solve, not just solving the one you were given
• Experience shipping work that started as pure ambiguity, no clean brief, no clear owner, just a direction
• A sharp eye for brand and craft, someone who notices when something feels almost right and pushes it the rest of the way
• Strong storytelling instincts, you can get a room to believe in a direction before it exists
• Enterprise or B2B experience is a strong plus, and bonus points if you've also touched the consumer side of that same business
• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer's success.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $182,000 - $230,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

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