Staff Deployment Strategist - US

FDE Times; New York (NY); Vor Ort; USD 276.000 - 315.000; Vollzeit

Zusammenfassung

Parloa is seeking a Deployment Strategist to lead AI transformation for Global 2000 enterprises, acting as the Field CPO to translate business needs into deployable product capabilities. You will own deployment from value thesis through production and expansion, bridging customer outcomes with product realities.

You will build prototypes, influence cross-functionally, and shape platform features that scale across accounts while navigating ambiguity and ROI considerations.

Qualifikationen

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting).
• Field CPO mentality: translate customer outcomes into product reality and vice versa.
• Presenting to C-suite across business and tech functions; demonstrate value, ensure business impact.
• Product roadmaps aligned with platform strategy.
• Architectural credibility: scoped off-platform features, assessed feasibility, ensured supportability.
• Influence without authority: led cross-functional teams without direct reports.
• Adaptability: comfortable with ambiguity and learning on the fly.
• Hands-on execution: built prototypes, made product changes, created business plans.

Aufgaben

• Land Global 2000 clients with complex needs and drive AI transformation.
• Manage stakeholders across CEO, COO, CIO, CTO, VP Support from value thesis to production.
• Translate customer needs into reusable platform features beyond one-off customizations.
• Build prototypes and drive product changes to deliver scalable solutions.
• Represent customers to Product and Product to customers to align roadmaps with outcomes.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management.
• Own tough conversations on tradeoffs, re-scoping, and timelines with strategic accounts.
• Influence across Product, Eng, Sales, and CS to drive outcomes.
• Feed validated learnings into the product roadmap.

Kenntnisse

Field CPO

Stakeholder leadership

Product thinking

Architectural credibility

Influence without authority

Hands-on execution

Adaptability

Cross-functional leadership

Tools

Python

TypeScript

Terraform

Kubernetes

Azure

AWS

Jobbeschreibung

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the Role

As our Deployment Strategist, you will drive AI transformation at Global 2000 enterprises as the “Field CPO” for Parloa’s most strategic customers. You will own the bridge between customer outcomes and product reality, translating business needs into deployable product capabilities for customers like Booking.com, Allianz, Decathlon, and TUI.

Areas of Ownership

• Land big clients (Global 2000 with complex, off-roadmap needs) and ensure their AI transformation succeeds.
• Manage stakeholders across business and tech (CEO, COO, CIO, CTO, VP Support), owning deployment from value thesis through production to expansion.
• Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
• Build prototypes, make product changes, and create business plans hands-on - execution over PowerPoints.
• Represent customers to Parloa Product and represent Parloa Product to customers, bridging both worlds.
• Navigate ambiguity in agentic AI workflows, ROI models, and change management where no playbook exists yet.
• Own hard conversations: tradeoffs, “no,” re-scoping, and timeline realism with strategic accounts.
• Influence without authority across Product, Engineering, Sales, and Customer Success to drive outcomes.
• Feed validated learnings to product roadmap, turning customer work into platform capabilities that compound.

Who you are

• 7-12 years of experience in enterprise software (solution architecture, product, or consulting) with a proven track record of customer-facing delivery.
• “Field CPO” mentality: ability to translate customer outcomes into product reality and vice versa.
• Business + tech stakeholder leadership: presented to C-suite across business and tech functions, demonstrated value, and ensured solutions make business sense.
• Product thinking: built client-specific roadmaps aligned with platform strategy.
• Architectural credibility: scoped off-platform features, assessed feasibility, and ensured supportability.
• Influence without authority: led cross-functional teams (Product, Eng, Sales, CS) without direct reports.
• Adaptability: comfortable being uncomfortable, willing to learn, operates in ambiguity.
• Hands-on execution: gets hands dirty - built prototypes, made product changes directly, created business plans. Not just an advisor.

Nice-to-have

• Industry diversity: experience in travel, fintech, insurance, retail, healthcare, telecom, or enterprise software - we’re building a team with a broad industry perspective.
• Industry-changing companies: worked at companies that transformed their industry (Booking.com, Decathlon, N26, Deel, Stripe, Uber, Airbnb).
• Hypergrowth experience: thrived in fast-scaling environments (e.g., 25 to 1500 people).
• Background as Palantir Deployment Strategist, AWS/GCP Solutions Architect, or product roles at hypergrowth tech.
• Tech stack: architectural understanding of Python, TypeScript, Terraform, K8s, Azure/AWS.
• AI/ML: LLM pipelines, agentic AI deployment, prompt engineering.
• Learning loop: created reusable patterns from custom work, fed learnings to product.

Your Recruiting Process at Parloa

TA Screen → Hiring Manager Call → Case Study (take-home) → Case Study Presentation → Bar Raiser Interview

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Ranges include OTE

Salary Range

$276,000—$315,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.