Staff Customer Quality Engineer

S&C Electric Company; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking leader in the electrical industry as a Staff Customer Quality Engineer. In this impactful role, you will coordinate quality engineering functions and champion customer satisfaction. With over 100 years of innovation, this company offers a unique opportunity to drive improvements in product quality while collaborating with diverse teams. Your expertise in problem-solving and quality management will be essential in resolving customer-facing challenges and enhancing operational efficiency. If you're passionate about making a difference in tomorrow's energy challenges, this role is perfect for you.

Qualifications

• 7-10 years of experience in quality or product/process engineering roles.
• Expertise in problem-solving and customer quality management.
• Knowledge of manufacturing technologies, preferably in electrical manufacturing.

Responsibilities

• Coordinate quality engineering function and customer issue resolution.
• Oversee customer KPIs and implement action plans.
• Drive process improvements based on customer feedback and data analysis.

Skills

Problem-solving

Customer Quality Management

Data Analysis

Interpersonal Skills

Project Management

Education

Bachelor's Degree in Engineering

Certified Quality Engineer (CQE)

Tools

Salesforce

Microsoft Office Suite

Lean and Six Sigma Tools

Job description

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Hours

• 8:00 am - 5:00 pm (Mon-Fri) Onsite

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States can be found in the JOB INFO section below. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Staff Customer Quality Engineer!

Are you passionate about customer quality? S&C Electric Company is seeking a dynamic individual to coordinate our quality engineering function. As a Staff Customer Quality Engineer, you'll be crucial in ensuring smooth operations and supporting our diverse team. The Staff Customer Quality Engineer serves as the organization's primary quality expert for customer-facing issues, driving comprehensive quality strategies and resolving complex concerns. This role champions cross-functional collaboration to ensure customer satisfaction.

Key Responsibilities:

• Customer Issue Resolution: Support major customer quality projects, essential to resolving S&C's most crucial customer-facing challenges. Champion Quality Review meetings/events with the key customers and provide appropriate updates to customers in a timely manner.
• Customer KPIs: Oversee and analyze all customer KPIs, including setting and implementing action plans. Report out on key metrics to senior leadership. Create, update, and maintain customer scorecards through Salesforce.
• Customer Escape Containment: Coordinate customer escape containment and resolution processes by implementing corrective actions, collaborating with internal teams to resolve issues, document outcomes, and drive improvements in customer satisfaction.
• Cost of Poor Quality (COPQ) Reduction: Take ownership of reducing the cost of poor quality (COPQ) by analyzing trends in customer-reported issues, identifying root causes, and implementing preventative measures to ensure continuous improvement in product quality.
• Customer Issue Data: Ensure accurate management of customer issue data by maintaining comprehensive records, classifying failure codes, and contributing to data analysis efforts to support quality improvement initiatives and decision-making.
• Process Improvements: Suggest major improvements to practices and processes based on customer feedback and analytics. Partner with operations leadership on customer-specific requirements. Work with the team to create and update quality improvement action plans.
• Customer QMS: Create and maintain customer-related quality documents such as procedures, Standard Work Instructions. Implement procedures and processes to ensure the internal Quality Management System complies with the customer and regulatory requirements.
• Quality Support & Collaboration: Provide high-level quality support for operations, working closely with production teams to address quality-related issues and drive continuous improvements. Lead the resolution of complex quality issues, utilizing advanced problem-solving tools to identify root causes and implement effective preventative measures.
• Metrics & Feedback Utilization: Utilize quality feedback and metrics to identify opportunities for design and process improvements, driving data-driven decision-making across the company.
• Mentorship & Team Support: Coach, mentor, and delegate work to other quality engineers, fostering a culture of continuous learning and professional growth within the quality engineering team.
• Industry Trends & Innovation: Proactively monitor industry trends and emerging technologies, incorporating relevant advancements into the company's approach to quality engineering.
• Compliance: Understand and comply with all applicable Company policies and rules.

What you'll Need To Succeed:

• 7-10 years of experience in a quality or product/process engineering role, with experience interacting directly with customers.
• Demonstrated expertise in effective problem-solving, including RCCA, and able to communicate resolution across all levels of any organization related to concepts of customer quality, production, and process controls.
• Expert-level knowledge of a wide array of manufacturing technologies and methods, preferably within electrical manufacturing industry.
• Knowledge and experience with quality management system tools, APQP, and continuous improvement tools from Lean and Six Sigma Management Systems.
• Great interpersonal skills to establish meaningful relationships built on mutual trust and respect and foster collaborative working relationships amongst a diverse audience.
• Excellent communication skills, (written, verbal, listening and presentation) able to partner with and communicate with customers, both technical and non-technical. Able to influence others, including senior leaders.
• Excellent organizational, planning and project management skills, coordinating internal and external resources and juggling key account demands.
• Sound business sense and analytical skills with the ability to use and analyze data to drive informed actions, solve complex problems, and drive learning.
• Ability to work in a fast-paced environment with tight deadlines, including the flexibility to work extended hours when necessary.
• Great computer skills and ability to use Microsoft Office applications, specifically Microsoft Word, Excel, PowerPoint, Project, and PowerBI. Including great data analysis skills.

Preferred:

* Certified Quality Engineer (CQE) Certification from ASQ

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [e-mail].

No fixed deadline

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