Staff, CS Strategy & Programs - Hybrid NYC

PermitFlow; New York (NY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive salary and meaningful eq.

Medical, dental, and vision coverage

Flexible PTO

Home office stipend

Hybrid NYC office culture

In-Office meals provided

Job summary

PermitFlow is redefining how America builds. We seek a VP-level Customer Success leader in NYC to scale our CS programs and drive time-to-value for customers.

You will partner with Implementation, Sales, Product, Ops, and Marketing to land strategic initiatives and ensure strong retention and expansion. Based in NYC with a hybrid schedule, you will own the CS operating cadence, forecast renewals, and coordinate cross-functional work.

Qualifications

• 5+ years in post-sales roles with cross-functional programs.
• Proven forecasting, renewal, and capacity planning experience.
• Strong data skills and ability to build models in spreadsheets.
• Clear written and verbal communication for exec-level updates.

Responsibilities

• Own CS program portfolio and drive time-to-value improvements.
• Build CS operating cadence with planning cycles and OKR tracking.
• Lead process/tooling changes across CS, Implementation and Support.
• Coordinate with Product, Engineering, Sales, and RevOps on priorities.
• Improve renewals forecasting and CS capacity planning with Finance.
• Step in for VP of Customer Success in meetings and decisions.
• Pull data, build business cases, and define success metrics.

Skills

Post-sales leadership

Forecasting & modeling

Data-driven decisions

Cross-functional collaboration

AI tools familiarity

Education

Bachelor's degree in related field

Tools

Power BI

Looker

Job description

PermitFlow is redefining how America builds. We seek a VP-level Customer Success leader in NYC to scale our CS programs and drive time-to-value for customers.

You will partner with Implementation, Sales, Product, Ops, and Marketing to land strategic initiatives and ensure strong retention and expansion. Based in NYC with a hybrid schedule, you will own the CS operating cadence, forecast renewals, and coordinate cross-functional work.