Staff Content Designer, Core Experiences

Gusto; Atlanta, New York, San Francisco, Los Angeles, Denver (GA, NY, CA, CA, CO); Hybrid; USD 139,000 - 199,000; Full time

Job summary

Gusto is seeking a Staff Content Designer to lead content practices across the Core Experiences team. This role involves defining information architecture, collaborating with cross-functional teams, and advocating for high-quality user experiences. The ideal candidate will have a builder mindset and a comprehensive content toolkit to enhance product development.

Benefits

Health Insurance

401(k)

Equity Compensation

Qualifications

• Experience prioritizing focus across multiple opportunities.
• Demonstrated ability to ship customer-facing products.

Responsibilities

• Gather context on product roadmaps and prioritize initiatives.
• Ship customer-facing UI content and information architectures.
• Define and document platform-wide content standards.

Skills

Content Design

User Experience

Information Architecture

Job description

Staff Content Designer, Core Experiences

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .

About the Role:

As a staff content designer for our Core Experiences team, you will lead in defining our content practice across our platform team. You will work with our team pods to create information architecture models, influence data modeling work and APIs, partner with design to create cohesive and system-driven experiences, and own content UI practices across our platform team. As a member of the Core Experiences UX team, you will partner with design, engineering, data and PM to ship meaningful product work. As a staff contributor, you will own content craft quality and leadership across the team, and help set the direction for how content should be involved in our product development process.

About the Team:

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto .

Here’s what you’ll do day-to-day:

• Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact
• Partner with data scientists and engineers to understand and influence how we are modeling our data and the downstream impact to our UX
• Ship customer-facing UI content, content hierarchies, user flows, taxonomies, and information architectures. In some cases, you’ll do this independently, but mostly by pairing with cross-functional partners across product design, product management, and engineering
• Collaborate with design leaders to set UX direction at the feature and product level
• Work with app teams to understand to ensure consistency in communication across the product
• Support cross-functional teams in refining their UI content and learning basic content design skills
• Define and document platform-wide content standards and naming conventions
• Champion the content design practice

Here’s what we're looking for:

• Breadth of impact: You should have demonstrated experience prioritizing your focus across a number of opportunities, and be able to articulate how you made prioritization and tradeoff decisions.
• Builder mindset: The person in this role will ship customer-facing products, not just documentation and frameworks. You should have examples of features you played a key role in designing and shipping. Ideally, you can demonstrate how you iterated on the content quality of these features over time.
• High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve championed content quality across an organization, and improved teams’ content skills and ways of working.
• Comprehensive content toolkit: The person in this role will do more than UI writing. You should have a well-rounded content design practice, ideally including aspects of information architecture, UX design (especially information hierarchies and user flows), and evaluative research. You should be able to demonstrate how you’ve had structural and strategic impact on your past projects.
• Experience with platform work: The person in this role would benefit from experience with platform UX, specifically systems-oriented design work. Understanding object-oriented content frameworks, as well as knowing when and how to introduce them to a team, would be valuable.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $139,000/yr to $199,000/yr in Denver & most remote locations, and $179,000/yr to $221,000/yr in Seattle, San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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