Staff Content Designer

TieTalent; Columbia (SC); Remote; USD 129,000 - 207,000; Full time

Job summary

A leading technology company is seeking a Staff Content Designer to enhance the user experience and contribute to content strategy for their platform. This role involves collaboration with various stakeholders to align and define content needs, manage documentation, and provide mentorship to other content producers. Candidates should have significant experience in technical writing, excellent communication skills, and the ability to work in an Agile environment.

Benefits

Discretionary bonus

Restricted Stock Units

401(k) match

Comprehensive benefits

Qualifications

• 6+ years in software technical writing or product documentation required.
• Experience with web or software applications.
• Familiarity with Lean UX/Agile environment.

Responsibilities

• Manage the content lifecycle for multiple products and solutions.
• Create and support content strategy for the product.
• Deliver outstanding documentation, user assistance, and product copy.

Skills

Content Strategy

User Experience

Technical Writing

Agile

Education

BA/BS in relevant discipline

Master's degree preferred

Job description

As a Staff Content Designer, you will help shape the vision and voice of Workiva's platform. You will be a strategic thinker with in-depth knowledge of content strategy and a proven understanding of how content design influences the overall user experience. Your role will involve aligning and partnering with stakeholders from User Experience, Product, Support, Marketing, and other SMEs to create and shape the strategy for written technical content for Workiva products and solutions.

What You'll Do

• Strategy & Planning:

- Ensure the success of a rapidly growing user base

- Manage the content lifecycle for multiple products and solutions

- Collaborate with cross-functional teams to create a world-class user experience

- Develop and support content strategy for the product

• Content Production

- Create content to increase users' ability with and utilization of products and features

- Define platform-wide content standards and naming conventions

- Anticipate and plan for future content needs for large projects

- Deliver outstanding documentation, user assistance, and product copy

- Assist internal teams with content and writing requests

• Leadership

- Responsible for the UX content outcomes

- Innovate, coordinate, and iterate on team processes

- Build content and writing skills of other content producers

- Participate in recruiting, hiring, and developing team members

What You'll Need

• Minimum Qualifications

- 6+ Years in software technical writing or product documentation

- Experience with web or software applications

- Familiarity with Lean UX/Agile environment

- BA/BS in relevant discipline or equivalent experience

- Portfolio or samples of previous work is required

• Preferred Qualifications

- Excellent communication skills

- Self-motivated with strong propensity for action

- Exceptional organizational skills

- Ability to negotiate, collaborate, and influence

- Ability to provide mentorship and leadership

- Attention to detail and customer focus

- Master's degree preferred

Working Conditions & Travel Requirements

- Up to 10% travel may be required

- Reliable internet access for remote work

How You'll Be Rewarded

- Salary range in the US: $129,000.00 - $207,000.00

- Discretionary bonus

- Restricted Stock Units

- 401(k) match and comprehensive benefits

Nice-to-have skills

Content Strategy, User Experience, Technical Writing, Agile

Work experience

6+ Years in software technical writing or product documentation

Languages

English