Staff Compliance Analyst

ServiceNow; Ontario (CA); Remote; USD 103,000 - 181,000; Full time

Benefits offered by this job

Health plans

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Staff Compliance Analyst within the Security Organization to lead and execute certification programs, collaborate with Sales, Security, and Operations, and drive testing and improvements across cloud security controls. The role requires deep knowledge of governance, risk and compliance processes and the ability to scale compliance through AI-enabled approaches.

You will contribute to defining security and compliance frameworks for a leading cloud platform, analyzing

Qualifications

• 8+ years working in cyber security compliance, security risk or auditor-like roles.
• Direct experience with multiple compliance programs (ISO 27001, PCI, UK Cyber Essentials Plus, SOC2) is preferred.
• Experience in SaaS/Cloud security and working in Security & Compliance groups.

Responsibilities

• Measure and monitor compliance with company policies and procedures.
• Facilitate certifier requests and information gathering for audits.
• Lead onsite and remote audits (certification and customer audits).
• Coordinate with Risk Management on security risk assessments.
• Drive security compliance testing across teams.
• Assist customers in understanding ServiceNow’s security controls.
• Enhance the GRC tool and processes to meet business needs.

Skills

AI in work processes

Security compliance

Audit coordination

GRC tooling

Security risk assessment

Tools

GRC system

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The Staff Compliance Analyst will be responsible for contributing to and executing on the Certification strategy as defined by Security Compliance leadership. This consists of maintaining existing third-party assurance programs already held by ServiceNow, as well as driving the analysis and adoption of new programs as directed by ServiceNow leadership. This role will work collaboratively with members of the Sales, Security, and Operations teams.

This role will also effectively monitor ServiceNow’s controls by understanding intent, and implementation of controls, as well as drive changes within the organization through effective testing. The successful candidate must be reliable, resourceful and have a “can-do” attitude.

What you get to do in this role:

We’re looking for a highly motivated, collaborative and technically experienced Staff Compliance Analyst with ability to understand and influence cloud operational and security processes, effectively communicate ServiceNow’s controls including intent, and drive changes within the organization through effective testing, and bring an understanding of how to effectively leverage AI to scale compliance for the future. The successful candidate must be reliable, resourceful and have a “can-do” attitude.

You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyse difficult problems, think out-of-box and provide pragmatic solutions and recommendations.

ServiceNow current compliance initiatives are focused on, but not limited regional programs such as Spanish ENS, French HDS, Italy QC2, UK Cyber Essentials Plus, and a deep understanding and experience with global programs such as ISO 27001, ISO 27018, PCI, and SOC 2. The Senior Cyber Security Compliance Analyst will be involved in driving and measuring compliance for the cloud business systems, control areas, process, and product for company compliance initiatives.

Responsibilities:

• Perform activities to help measure and monitor compliance with company policies and procedures
• Facilitate certifier requests and information gathering for external and internal audits
• Lead onsite and remote audits – both certification and customer audits
• Conduct activities to comply with the various Government Cyber Security requirements within EMEA
• Successfully drive security compliance testing activities across various teams within the organisation
• Liaise with Risk Management and conduct security risk assessmentactivities
• Help our customers understand ServiceNow’s security and compliance control environment
• Contribute towards enhancing the GRC tool and processes to meet compliance business needs

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years working in the field of cyber security compliance, security risk or auditor similar experience plus education
• Direct and recent working experience withat least three of the following compliance programs: ISO 27001, PCI, UK Cyber Essentials Plus, Spanish ENS, France HDS, TISAX & C5 in Germany, and/or SOC2
• Prior experience working in the Security and Compliance group at a SaaS/Cloud company or with Security and Risk practice of a Big Four firm
• Relevant professional certifications such as CISSP, CISA, CISM are desirable
• Demonstrated experience working in large projects
• Experience using a GRC system
• Excellent report writing skills, ability to prepare compliance reports and associated metrics
• Excellent verbal and written communication skills
• Be able to work effectively with other members of the GRC organization to drive results

#SecurityJobs

For positions in this location, we offer a base pay of $103,300 - $180,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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