Staff Audiologist, Greenwich CT

Fortell; Greenwich (CT); On-site; USD 100,000 - 130,000; Full time

Job summary

Fortell is seeking a Staff Audiologist for its Greenwich, CT clinic to conduct diagnostic testing, provide clear consultations, and fit and program hearing aids for adults. You will lead clinic operations, manage inventory and scheduling, and drive customer satisfaction and outcomes.

The role requires an active CT Audiology License, 3+ years dispensing hearing aids, and weekday availability with occasional weekend coverage. Proven sales acumen and empathetic patient care are essential.

Qualifications

• Active Connecticut Audiology License.
• 3+ years of dispensing and fitting hearing aids for adults.
• Weekday availability with at least one weekend per month.
• Proficiency with hearing aid software, CRMs, and customer platforms; strong sales acumen.

Responsibilities

• Conduct comprehensive diagnostic audiological testing.
• Provide personalized consultations explaining results clearly.
• Fit, program, and adjust hearing aids for comfort.
• Lead clinic operations including inventory, scheduling, and workflows.
• Meet KPIs related to conversions, customer satisfaction, and efficiency.
• Document client interactions accurately and educate families.

Skills

Sales acumen

Strong communication

Independence

Empathy

Adaptability to new tech

Tools

Hearing aid software

CRM systems

Customer communication platforms

Job description

Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell Research is looking to hire a highly motivated Staff Audiologist in our brand new clinic in Greenwich, CT.

Responsibilities

• Conduct comprehensive diagnostic audiological testing.
• Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner.
• Recommend and sell Fortell Research hearing aids tailored to individual client needs.
• Fit, program, and adjust hearing aids, ensuring optimal performance and comfort.
• Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs.
• Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings.
• Document all client interactions and outcomes notes in an accurate and timely manner.
• Educate clients and families, as applicable, on hearing loss management and device care.
• Maintain a clean and organized clinic environment, practicing proper infection control.
• Stay updated on the latest advancements in audiology and hearing aid technology.
• Lead clinic operations, including inventory management, scheduling, clinic workflows, and client follow-up, with responsibility for establishing best practices in a new clinic environment.
• Meet key performance indicators related to conversion, return and upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and strong business performance.
• Share clinical insights and learnings with management, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell Research patient experience.
• Serve as an ambassador for Fortell Research as the company introduces its innovative technology to the Connecticut market.

What You'll Bring

• Must hold an active Connecticut Audiology License.
• 3+ years of experience dispensing and fitting hearing aids for adult clients.
• Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as the ability to participate in at least once-a-month weekend coverage.
• Comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency.
• Demonstrated strong sales acumen in a clinical setting, balancing excellent patient care with driving high conversions without being pushy.
• Passionate, caring, and empathetic, with a strong commitment to delivering outstanding patient experiences.
• Enthusiasm for critical thinking and problem solving.
• Clear and concise communication skills.
• Ability to take clinical experience and apply it in new, innovative ways.
• Ability to work independently while also collaborating closely with cross-functional teams.

Compensation Range: $100K - $130K