Staff Assistant III - Operations & Snow Program

WORCESTER CITY OFC-WATER; Massachusetts; On-site; USD 91,778,467 - 111,865,252; Full time

Job summary

The City of Worcester is seeking a Staff Assistant III within the Department of Public Works, Street Operations Division, to provide administrative, clerical, and accounting support to the Central Garage and Streets and Sanitation Divisions. The role reports to the Assistant Commissioner of Operations and involves managing service tickets, SOPs, bid documents, and reporting.

Qualifications include a bachelor’s degree in business or related field and 3+ years of experience; bilingual applicants

Qualifications

• Bachelor’s degree in business administration, accounting, finance, or related field.
• Three (3) years of related work experience in an office environment performing professional administrative work or five (5) years of relevant experience.

Responsibilities

• Prepare periodic operational and financial reports for divisional leadership.
• Collect, analyze, and maintain data related to divisional activities, performance and operational outcomes.
• Assist with preparation, tracking and maintenance of bid documents, contracts, change orders, and reimbursements.
• Sign contractors into seasonal and other departmental work programs and maintain associated documentation.
• Update repair timelines, equipment status, and vehicle order timelines throughout each stage of the process.
• Ensure all procurement activities and orders comply with budget guidelines and departmental policies.
• Collaborate with DPW Admin, Department of Transportation & Mobility, Department of Sustainability & Resilience, Finance, Purchasing, and Auditing staff to ensure timely and accurate documentation of service tickets and other operational paperwork.
• Evaluate existing administrative and operational processes to identify opportunities for improved efficiency and performance.
• Assist in transitioning from paper-based service tickets to electronic service ticket systems.
• Modernize and maintain tracking systems to support accurate, real-time operational oversight.
• Analyze current practices and develop clear, comprehensive Standard Operating Procedures (SOPs) for the Central Garage and Streets and Sanitation Divisions.
• Ensure the divisions adhere to established SOPs such as vehicle audits, circle checks, and other compliance requirements.
• Assist and manage the administrative functions of the annual Snow Program, including scheduling, tracking, communications, marketing, and coordination with Snow Inspectors.
• Update and maintain snow route maps and related operational documents.
• Ensure divisions conduct required ground checks and provide field verification as needed.
• Conduct field visits to confirm compliance with operational standards and validate reported conditions.
• Other duties as assigned.

Skills

Organizational skills

Data analysis

Budgeting & accounting

Microsoft Office

Adobe Acrobat

City programs

Communication skills

Education

Bachelor’s degree in business administration, accounting, finance, or related field

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

The City of Worcester is seeking a Staff Assistant III within the Department of Public Works, Street Operations Division, to provide administrative, clerical, and accounting support to the Central Garage and Streets and Sanitation Divisions. The role reports to the Assistant Commissioner of Operations and involves managing service tickets, SOPs, bid documents, and reporting.

Qualifications include a bachelor’s degree in business or related field and 3+ years of experience; bilingual applicants