STAFF ASSISTANT - 64029299

Florida; Bartow (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Department of Health in Polk County seeks a Staff Assistant to perform clerical duties for TB and Refugee/Immigrant Programs. The role supports clinic operations, data entry, billing, and records management under supervision of the Nursing & Community Health Services Director.

The position may involve interpreter duties and Limited English Proficiency plan implementation, with responsibilities including scheduling, documentation, and coordination with internal and external partners.

Qualifications

• Ability to organize and coordinate work assignments.
• Ability to work independently.
• Ability to type and manage data accurately.
• Ability to implement and develop office procedures.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide clerical duties for Polk County Health Department – TB and Refugee/Immigrant Programs.
• Support efficient clinic flow and day-to-day operations.
• Perform data entry, verify insurance eligibility, process billing, and record services.
• Communicate effectively with clients, staff and external partners.
• Serve as Information Custodian and manage records per DOH policies.
• Coordinate Release of Information requests.

Skills

Organize work

Independent work

Typing

Office procedures

Data entry

MS Word/Excel/PowerPoint/Outlook

Communication

Problem solving

Adapt to change

Rules compliance

Education

Florida Driver’s License

Tools

HMS

My Florida Marketplace

Job description

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885206

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64029299

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work

Your Specific Responsibilities

The employee in this position will provide clerical duties for the Polk County Health Department – Tuberculosis (TB) and Refugee/Immigrant Programs. The incumbent works under the supervision of the Director of Nursing & Community Health Services. This position may service clients that speak only Spanish, Creole, or other languages. It may require performance of interpreter duties, if bilingual, or implementation of the Department's Limited English Proficiency Plan. The employee will perform a wide variety of clerical and programmatic functions which will include the following:

Clerical Duties

• Client registration, appointment scheduling, data entry, telephone support, and other administrative activities.
• Supports efficient clinic flow and day-to-day operations.
• Performs data entry in HMS, verifies insurance eligibility, processes billing, and accurately records services and other patient information in electronic and written records.
• Communicates effectively with clients, staff and external partners.
• Serves as Information Custodian for the TB Unit and ensures records are maintained in accordance with applicable protocols.
• Coordinates Release of Information requests according to protocols.
• Ensures staff use the most current and approved documents in accordance with Department of Health (DOH) policies and procedures.
• Scans, organizes, and electronically files documents in accordance with established procedures and records management requirements.
• Maintains inventory, order supplies, initiates purchase requisitions in My Florida Marketplace, process invoices, reconciles P-card transactions, and verifies purchases for accuracy, completeness, and quality.
• Prepares mileage documentation, creates reports, and records meeting minutes.
• Serves as Vehicle Coordinator, maintaining state vehicles.
• Submits monthly vehicle mileage logs by the first of each month.
• Maintains contracts and purchase requisitions.

Other duties as required.

• Provides clinical support by chaperoning provider examinations, and assisting with other patient care activities as needed such as Direct Observation Therapy (DOT) and/or Video Observation Therapy (VDOT).

Required Knowledge, Skills, and Abilities

• Ability to organize and coordinate work assignments.
• Ability to work independently.
• Ability to type.
• Ability to implement and develop office procedures.
• Ability to input data into computer-based programs, write reports, and manage statistical information.
• Ability to sort data alphabetically, numerically and categorically.
• Ability to organize files, records, and/or other materials.
• Ability to assemble a file with appropriate file materials.
• Ability to operate photocopy machines, computers, calculators, and fax machines.
• Knowledge of basic arithmetic.
• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of problem-solving techniques.
• Ability to adapt to change
• Knowledge of rules, procedures and laws pertaining to the program.
• Ability to read, understand and apply applicable rules, regulations, policies and procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to work with socio-economically and culturally diverse populations.
• Ability to compose written correspondence and various reports.
• Ability to use Microsoft Word, Excel, PowerPoint and Outlook proficiently.

Qualifications

• Florida Driver’s License – Must possess a valid Florida Driver’s License.

Other job-related requirements for this position:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Bartow FL,

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.