Staff Application Engineer, Salesforce

Thunderbird

United States

Remote

USD 137,000 - 183,000

Full time

10 days ago

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Benefits offered by this job

Generous bonus plans

Comprehensive medical/dental/vision

Retirement contributions with full v

Job summary

Mozilla Corporation is seeking a Staff Application Engineer, Salesforce to architect, build, and own the Salesforce platform for sales and revenue operations across enterprise product lines. You will start from scratch on Sales Cloud, partner through go-live, and then own the platform.

You’ll influence AI-enabled workflows and MCP integrations that connect CRM data to AI assistants. This is a hands-on staff-level IC role with direction setting, architectural decisions, and sustainable practices

Qualifications

Eight+ years in Salesforce engineering, administration, or architecture.
Led or participated in a complex Salesforce implementation.
Advanced proficiency with Salesforce declarative capabilities (Flow, rules, sharing).
Hands-on ability to read, write, test Apex, SOQL, and Lightning Web Components.
Experience designing Salesforce data and security models for multiple business units.
Strong knowledge of lead-to-cash processes (quoting, contracting, orders, renewals, finance handoffs).
Experience integrating Salesforce with ERP/enterprise platforms via REST or SOAP APIs.
Experience building AI assistants or MCP integrations securely using enterprise data.
Ability to communicate architecture decisions clearly to business leaders, technical teams, and partners.
Ability to work independently, set priorities, and lead complex work across teams.
Bachelor's degree in CS/IS/Engineering or equivalent.

Responsibilities

Lead the architecture and hands-on development of Mozilla's Salesforce platform across multiple product lines.
Define scalable data models, account structures, sales processes, and sharing rules.
Build Salesforce capabilities using Flow, validation rules, approvals, custom objects, and dashboards.
Design lead-to-cash capabilities spanning quoting, contracting, orders, and renewals.
Build and maintain integrations between Salesforce and NetSuite, BigQuery, and other systems.
Establish environment strategy, source control, automated testing, and deployment pipelines.
Maintain security models, role hierarchies, and sharing architecture per ISO/SOC 2 controls.
Build secure MCP servers and integrations for AI assistants and workflows.
Collaborate with Sales, Revenue Ops, Finance, Legal, Security, and IT to prioritize investments.
Develop a sustainable support model and resolve complex production issues.

Skills

Salesforce engineering

Apex/SOQL/LWC

Declarative Salesforce

Security models

Data modeling

REST/SOAP API

AI MCP integrations

Architecture decisions

Independent work

Lead-to-cash

Communication to stakeholders

Education

Bachelor's degree in CS/IS/Engineering

Tools

NetSuite

BigQuery

Workato

MuleSoft

Job description

Staff Application Engineer, Salesforce

at Mozilla Corporation

Team: Infrastructure

Locations: Remote US

Why Mozilla?

Mozilla Corporation is a non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas, including AI, social media, security and more. And we're doing this while never losing our focus on our core mission – to make the internet better for people.

About This Team and Role

Mozilla IT is seeking a Staff Application Engineer, Salesforce to architect, build, and own the Salesforce platform that runs sales and revenue operations across our enterprise product lines. This is an opportunity to build Salesforce Sales Cloud from scratch to support our Enterprise products. You'll join at the start of the implementation, work alongside our implementation partner through go-live, and then own the platform outright.

You’ll also help shape how we work with AI, reimagine the headless experience for our end users, and build Model Context Protocol (MCP) integrations that let our sales team work with CRM data through AI assistants and agentic workflows.

This is a hands‑on staff-level individual contributor role. You will set technical direction, make architecture decisions, build solutions, and establish practices that allow the platform to grow sustainably.

What Success Looks Like

Establish a scalable Salesforce architecture covering data models, business-unit structure, security, integrations, and release management.
Partner effectively with the implementation team while building the internal knowledge Mozilla needs to operate the platform independently.
Deliver a production-ready Sales Cloud foundation for the Firefox Enterprise launch.

After Launch, You Will

Own the technical health and evolution of the Salesforce platform, supported by documented architecture, governance, release, and support practices.
Develop a prioritized roadmap for lead-to-cash capabilities, including contracting, entitlements, delivery tracking, renewals, and finance integrations.
Deliver and evaluate secure AI-assisted workflows that reduce manual work without weakening data governance or user accountability.
Improve platform reliability, data quality, release confidence, and user experience through measurable operational improvements.

What you'll do

Lead the architecture and hands-on development of Mozilla's Salesforce platform across multiple enterprise product lines, and review designs and custom code from internal and external contributors.
Define scalable data models, account and opportunity structures, sales processes, role hierarchies, record types, and sharing rules.
Build and maintain platform capabilities using Salesforce Flow, validation rules, approval processes, custom objects, page layouts, reports, and dashboards.
Design lead-to-cash capabilities spanning quoting, contracting, order workflows, service delivery, entitlements, renewals, and revenue-management integrations.
Build and maintain integrations between Salesforce and NetSuite, BigQuery, our contract-management platform, and other operational systems.
Establish environment strategy, sandbox governance, source control, automated testing, deployment pipelines, release controls, rollback practices, architecture documentation, and operational runbooks.
Design and maintain field-level security, permission models, role hierarchies, and sharing architecture in alignment with Mozilla's security requirements and ISO and SOC 2 controls.
Build secure MCP servers and other integrations that expose approved CRM data and actions to AI assistants and agentic workflows.
Partner with Sales, Revenue Operations, Finance, Legal, Security, and IT to understand business problems, evaluate tradeoffs, and prioritize platform investments.
Establish a sustainable support model and lead the resolution of complex production issues, vendor escalations, and platform risks.

What you’ll bring:

Required Qualifications

At least eight years in Salesforce engineering, administration, or architecture.
Experience leading or playing a major technical role in the implementation and ongoing operation of a complex Salesforce environment.
Advanced proficiency with Salesforce's declarative capabilities, including Flow, validation rules, approval processes, record types, permission models, and sharing rules.
Hands‑on ability to read, write, test, and review Apex, SOQL, and Lightning Web Components.
Experience designing Salesforce data and security models for multiple business units, product lines, or sales processes.
Strong understanding of lead-to-cash processes, including opportunities, quoting, contracting, orders, fulfillment or service delivery, renewals, and finance-system handoffs.
Experience integrating Salesforce with enterprise platforms through REST or SOAP APIs, event‑driven patterns, middleware, or integration platforms.
Experience building AI assistants, agents, or MCP integrations that securely use enterprise data and actions.
Ability to communicate architecture decisions and technical tradeoffs clearly to business leaders, technical teams, and implementation partners.
Ability to work independently, set priorities, and lead complex work across several teams.
A bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

Preferred Qualifications

Salesforce Advanced Administrator, Platform App Builder, Platform Developer, Application Architect, or System Architect credentials.
Experience establishing or improving Salesforce environment management, automated testing, source control, CI/CD, and release-management practices.
Experience integrating Salesforce with NetSuite or another ERP platform.
Experience connecting Salesforce with BigQuery or another enterprise data platform.
Experience with Workato, Celigo, MuleSoft, or a comparable integration platform.
Experience supporting service contracts, entitlements, delivery operations, subscription renewals, CPQ, or contract-lifecycle workflows.
Experience operating Salesforce in an ISO 27001, SOC 2, or similarly controlled environment.

What you’ll get

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country-specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budgetQuarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. vary by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to Diversity, Equity, Inclusion, and Belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity‑seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

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