Staff AI Engineer - Conversational Systems

Wwshemi; San Francisco (CA); On-site; USD 130,000 - 220,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

Wwshemi in San Francisco, CA is seeking an experienced software engineer to own full-stack AI systems for hospitality. You will build end-to-end components that understand intent, fetch data, and coordinate tools to generate responses.

Join a small team shipping production software with a focus on observability, performance, and cost optimization. Visa sponsorship is not available; candidates must be authorized to work in the United States.

Qualifications

• 3+ years shipping production software used by real people; 5+ years is relevant experience.
• Experience designing, debugging, and evaluating production AI/ML systems, incl. retrieval, prompt engineering, or model orchestration.
• Hands-on contributor across backend, frontend, infrastructure, or data pipelines.

Responsibilities

• Build response-generation pipelines that classify intent, assemble context, select tools, and decide to respond or elevate.
• Develop retrieval systems grounding responses in current customer data, including messy inputs.
• Build multi-step tool workflows and manage third-party API failures during conversations.
• Create evaluation frameworks using real conversations to measure quality and catch regressions.
• Implement observability and tracing to make agent behavior understandable for support teams.
• Build interfaces and controls for non-technical teams to configure agent behavior.
• Extend capabilities to voice, including real-time transcription and tool use.
• Improve speed and cost via model routing, caching, and prompt refinement; own related data pipelines and APIs.

Skills

Production software

AI/ML systems design

Backend programming

API integration

Observability

Education

Bachelor's degree in CS or related

Tools

Python

Go

Rust

Java

Job description

Wwshemi in San Francisco, CA is seeking an experienced software engineer to own full-stack AI systems for hospitality. You will build end-to-end components that understand intent, fetch data, and coordinate tools to generate responses.

Join a small team shipping production software with a focus on observability, performance, and cost optimization. Visa sponsorship is not available; candidates must be authorized to work in the United States.