Staff, Advanced Analytics, Payments Insights

airbnb, Inc.; United States; Remote; USD 80,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Staff Analyst in Advanced Analytics, focusing on Payments Insights. This role involves leveraging data to enhance payment processing and operational excellence. You will collaborate with cross-functional teams to drive improvements, analyze payment performance, and develop strategies that balance financial risk with user experience. If you have a passion for problem-solving and a strong analytical background, this opportunity offers a chance to make a significant impact in a dynamic environment. Embrace the challenge of working in a fast-paced setting where your insights can shape the future of payments.

Benefits

Bonus opportunities

Equity options

Employee Travel Credits

Comprehensive benefits package

Qualifications

• 10+ years of experience in business analytics with a strong quantitative background.
• Expertise in SQL and programming languages for data analysis.

Responsibilities

• Generate payment reports and analyze data for insights and performance evaluation.
• Collaborate with teams to optimize the end-to-end payments journey.

Skills

Business Analytics

SQL

Python

Data Analysis

Statistical Models

Machine Learning

Problem Solving

Education

Master's or PhD in a quantitative field

Bachelor's degree in Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research

Tools

ETL frameworks (like Airflow)

Data visualization tools

Job description

Staff, Advanced Analytics, Payments Insights

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

We are seeking a highly skilled and experienced professional to join our team as the Staff Analyst, Advanced Analytics, Payments Insights. In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments operations.

Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations. The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research. You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds. Oversee the day-to-day operations in partnership with finance across collection, reconciliation, and settlement (e.g., timely processing of payments monitoring systems for issues). Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals.

The Difference You Will Make:

• You are passionate about solving complex problems within the Payments domain with data & insights; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis.
• You are highly proficient in building and analyzing analytical frameworks, statistical models, and experimentation methods to establish and communicate causal relationships.
• You are a storyteller who uses complex data and insights to frame narratives to bring others along the journey.
• Ability to create impact for key projects at the eTeam direct level by influencing strategy and roadmap.

A Typical Day:

• Generating payment reports and analyzing payment data for insights and performance evaluation.
• Provide regular updates and reports to management and stakeholders.
• Assist with analyzing payment performance and health, triaging the issue, and providing recommendations on the best course solution and optimization.
• You will collaborate on Financial Risk Management including losses, chargebacks, and other cost components, and automation of payments processes.
• Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities.
• Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results.
• Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, both internal and external, to inform strategic decision-making.
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation.
• Oversee the day-to-day operations in partnership with finance.
• Ensure accurate and efficient handling of payments transactions.
• Monitor payment trends, identify areas for improvement, and implement strategies to optimize payments processing.
• Provide guidance to the platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business.

Your Expertise:

• 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Experience supporting Payments team and/or have worked closely.
• Expert skills in SQL and expertise in at least one programming language for data analysis (Python or R). Experience with non-experimental causal inference methods, experimentation, and machine learning techniques, ideally in a multi-sided platform setting.
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow).
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope and propose solutions.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Florida, Georgia, Illinois, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for, and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.