Stabilization Case Manager

3Strands Global Foundation; Sacramento (CA); On-site; USD 59,000 - 62,600; Full time

Job summary

The 3Strands Global Foundation seeks a Stabilization Case Manager in Sacramento, California. You will provide trauma-informed case management to survivors of human trafficking while connecting them to essential resources and facilitating life skills coaching.

This full-time position requires a Bachelor's degree in social work or related field, along with a strong understanding of crisis intervention and client advocacy. Join a dedicated team working to empower vulnerable populations.

Qualifications

• Minimum 2-3 years of experience providing direct services to vulnerable populations.
• Lived experience as a survivor of human trafficking preferred.
• Ability to build trusting relationships with clients while maintaining professional boundaries.

Responsibilities

• Provide direct case management to survivors of human trafficking.
• Collaborate with community partners for client advocacy.
• Maintain accurate client documentation and service plans.

Skills

Trauma-informed care

Crisis intervention

Client advocacy

Motivational interviewing

Life skills coaching

Education

Bachelor's degree in social work or related field

Tools

Salesforce

Microsoft Office

Job description

REPORTS TO: Crisis, Care & Empowerment Services Manager

STATUS: Full-time 40 hrs. Non-Exempt

SUPERVISION: No Direct Reports

LOCATION: Sacramento, in person, 5 days a week

SALARY RANGE: $59,000 to $62,600

SUMMARY RESPONSIBILITIES

The Stabilization Case Manager provides direct, trauma-informed case management to youth and adult survivors of human trafficking and at‑risk individuals at the Table drop‑in center in Sacramento. This role supports clients in meeting their immediate stabilization needs while empowering them to pursue their own short and long‑term goals. Grounded in harm reduction, motivational interviewing, and culturally responsive care, the Stabilization Case Manager connects clients to essential resources, facilitates life skills groups, responds to crisis with compassion, provides victim advocacy through the local Sacramento Human Trafficking Taskforce, and collaborates with community partners to ensure every survivor feels supported and equipped for lasting stability.

SPECIFIC RESPONSIBILITIES

• Provide direct case management to youth and adult survivors of trafficking and those at‑risk to ensure stabilization needs and support for short and long‑term goals are met in a timely and trauma‑informed manner for each client.
• Collaborate with the Intake and Care Coordinator to facilitate the client intake process and complete a strengths‑based needs assessment to identify clients' needs, goals, barriers, and available supports.
• Assist clients in accessing housing, healthcare, mental health services, substance use treatment, legal assistance, education/employment, childcare, transportation support, identification documentation, and other community resources.
• Provide individualized life skills coaching to support clients' empowerment, self‑sufficiency, and short and long‑term stability.
• Develop individualized empowerment plans in collaboration with clients, honoring their autonomy and self‑identified goals.
• Support with crisis intervention, SI/HI assessments, safety planning, and stabilization supports.
• Build trust and rapport with clients through a survivor‑centered and culturally responsive approach.
• Collaborate with multidisciplinary teams and community partners to make referrals, coordinate services, and advocate for client needs.
• Facilitate client engagement within the Table drop‑in center and support a welcoming, safe, and inclusive environment.
• Utilize harm reduction, motivational interviewing, and trauma‑informed care approaches in all interactions with clients.
• Enroll clients in specialized programs, including DOR, Fresh Success, Driver’s License program, etc.
• Provide victim advocacy and outreach in local Sacramento Human Trafficking Task Force operations/raids.
• Support survivors with crisis intervention, conduct basic needs assessments, and coordinate resource referrals while maintaining follow‑up communication to ensure survivors successfully access and sustain ongoing support.
• Facilitate life skills groups and provide supportive supervision for clients participating in The Table drop‑in center, youth programs, events, and activities.

Administrative Responsibilities

• Maintain accurate and timely casenotes, service plans, referrals, benefit documents, and program documentation.
• In collaboration with the Intake and Care Coordinator, maintain resource directories and referral information to ensure accurate and up‑to‑date service connections.
• Track client progress, outcomes, and service utilization in designated databases, including Salesforce.
• Attend meetings as needed to advance Survivor Services efforts, including local coalition meetings, events, and training.
• Participate in all program meetings, staff meetings, strategic onsite, development activities, events, and fully engage as a member of the 3Strands Global Foundation team.
• Attend supervision meetings to manage caseload and crisis support.
• Collaborate with the Crisis Care & Empowerment Services Manager to develop and update any SOPs, policies, procedures, or protocols for the stabilization needs of clients.
• Track time and program expenses, and mileage with MileIQ, to ensure accurate budgeting and grant reporting.
• Assist with grant reporting on program objectives and accomplishments.
• Ensure the confidentiality of clients is upheld.
• Comply with all policies, procedures, and protocols of the agency; and
• Other related duties as assigned.

Development

• Support planning and logistics for internal client and partner events, training, and clinics.
• Participate in Table outreach, including canvasing, tabling, partner communication, and events.
• Add grants and/or development opportunities to the Monday board for 3SGF growth.
• Share social media and posts with network.

QUALIFICATIONS

• Minimum bachelor's degree in social work or related field and/or 2‑3 years of experience providing case management, advocacy, peer support, or direct services to vulnerable populations.
• Lived experience as a survivor of human trafficking, sexual exploitation, gender based violence, or related forms of trauma preferred.
• Previous experience working with youth and adult survivors of trafficking and those at risk preferred.
• Previous multicultural experience and demonstrated ability to communicate well with people of varied backgrounds are strongly preferred.
• Prior experience using client data and tracking systems, including Salesforce, is strongly preferred.
• Must have a valid driver's license, a reliable vehicle with current insurance, and the ability to travel regularly throughout the service area.
• Ability to build rapport and establish trusting, supportive relationships with clients while maintaining appropriate professional boundaries.
• Solid understanding of the nonprofit sector.
• Proven ability to work well in a team environment.
• Solid understanding of human trafficking, Commercial Sexual Exploitation of Children, and trauma‑informed care.

DESIRED SKILLS

• High proficiency with Microsoft Office applications (Word, Excel, Outlook) and Google Suite, Monday.com, Slack, Canva, Salesforce, and other software and technology.
• Attention to detail and ability to organize and track large amounts of information efficiently and accurately, and the ability to hold client confidentiality.
• Sound judgment, ability to take initiative and provide constructive feedback, and analytical and problem‑solving skills.
• Disciplined with priorities and works well under crisis and deadline pressures.
• Professional presentation, etiquette, and written and oral communication.
• High level of honesty and integrity.
• Strong computer skills and ability to adapt to new technology.
• Ability to work in a high ambiguity environment; complete self‑starter; and
• Personable and sustained positive attitude.

CULTURE

The individual will represent the agency in a respectful and appropriate manner; encourage agency growth; remain flexible and adapt to change; operate within budget and work to decrease costs; follow and uphold all policies; act as an enthusiastic and positive force as a member of the team; ensure that records are secure; act with urgency and in the best interest of the agency; report all suspicions or observations of wrongful or illegal acts; complete all paperwork accurately; maintain a high degree of confidentiality; maintain the highest level of honesty and integrity; cooperate and participate in any special project, event or request as directed.

WORKING ENVIRONMENT

• In‑office at The Table 5 days a week, and field time with clients in and around the service delivery area.
• Travel in and around the service delivery to deliver and coordinate services for clients, accompanying clients to meetings and appointments as needed.
• May require occasional weekend and/or evening work for 3Strands Global Foundation events.