Patient Access Acute Representative 1

Intermountain Healthcare Inc.; Billings (MT); In loco; USD 26.000 - 35.000; Tempo pieno

Descrizione del lavoro

Intermountain Health in Billings, MT is seeking a Patient Access Registrations Specialist I to greet patients, verify demographics, insurance, and financial information, and schedule appointments. You will collect co-pays, explain payment options, and ensure accurate entry in the electronic health record.

In this fast-paced role, you will coordinate with clinical and administrative staff to minimize delays, support prior authorizations, referrals, and pre-certifications, and uphold patient

Competenze

• High School diploma or equivalent preferred.
• Epic experience preferred.
• Healthcare customer service experience required.

Mansioni

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Conoscenze

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Formazione

High School diploma or equivalent

Strumenti

Epic

Descrizione del lavoro

Job Description:A Patient Access Registrations Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.The shifts for this position are : 530am-4:00pm Fridays, 8:00am-430pm Saturdays and Sundays and 630am-5:00pm on MondaysEssential FunctionsGreet and assist patients and visitors in a courteous and professional manner.Obtain and verify patient demographic, financial, and insurance information.Register and schedule patients for appointments, tests, and procedures.Collect and process co-pays, deductibles, and balances due at the time of service.Provide patients with information on financial assistance, payment plans, and charity care.Explain and obtain signatures on consent forms, policies, and disclosures.Provide patients with directions, maps, and parking information.Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.Document and update patient records in the electronic health system.Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.SkillsInterpersonal SkillsCustomer ServiceInsurance VerificationComputer LiteracyPayment ProcessingMedical BillingProblem SolvingQualificationsHigh School diploma or equivalent is preferred.Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.Experience with Epic preferred.Customer service experience, preferably in a healthcare setting, is required.Demonstrated ability to work in a fast-paced environment.Physical RequirementsOngoing need for caregiver to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with customers that require caregiver to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Intermountain Health St Vincent Regional HospitalWork City:BillingsWork State:MontanaScheduled Weekly Hours:36The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$18.85 - $25.61We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.