ST. PETERS – Customer Service | Floor Associate

Chuck's Boots

Saint Peters (MO)

On-site

USD 33,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

IRA retirement match

Holiday pay

Employee discount program

Job summary

Chuck's Boots in St. Peters, MO is seeking a Customer Service / Floor Associate to join our team. This role is available in full-time and part-time options and focuses on delivering exceptional service, assisting customers, processing web orders, and keeping the store organized.

The position requires a high school diploma or equivalent, with prior retail experience preferred. Bilingual candidates are a plus, and familiarity with POS systems is advantageous.

Qualifications

Prior customer service or retail experience preferred.
Bilingual abilities are beneficial.

Responsibilities

Provide excellent customer service by greeting customers and assisting with their needs.
Process web orders accurately and efficiently for timely fulfillment.
Stock, organize, and display merchandise to maintain an attractive store layout and update inventory in the POS system.
Coordinate with coworkers on POS and website integration issues and order processing questions.
Keep the store clean, restock merchandise, and maintain accurate pricing and signage.
Create feature displays to boost sales and apply visual merchandising principles.

Skills

Customer service

Order processing

Inventory management

Communication

Attention to detail

Problem-solving

Organizational skills

Bilingual

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

st. peters | customer service | floor associate

Full and part time positions available

Job Opportunity Overview

The Customer Service / Floor Associate at our St. Peters, MO store is responsible for providing exceptional service to customers and maintaining an organized and efficient store environment. This role involves assisting customers with their inquiries, processing web orders, and managing inventory organization, including stocking, organizing, displaying, and updating inventory information properly.

Responsibilities

Customer Service: Provide excellent customer service by greeting customers, assisting with their needs, providing information about merchandise and product selection. Resolve customer inquiries and complaints to ensure a positive shopping experience.
Order Processing: Process web orders accurately and efficiently, ensuring timely fulfillment and delivery.
Inventory Organization: Stock, organize, and display merchandise to maintain an attractive and efficient store layout. Update inventory information accurately in the POS system.
Coordination: Communicate with co-workers regarding any POS and website integration issues and POS order processing questions.
Store Maintenance: Ensure the store environment is kept clean and neat at all times. Restock merchandise, maintain accurate pricing and signage, and adhere to all company procedures and policies.
Visual Merchandising: Create feature displays that boost gross margin dollars and apply visual merchandising presentations to increase sales.

Experience

Previous experience in customer service or retail is preferred. Bilingual is beneficial.

Education

A high school diploma or equivalent is required.

Technical Skills

Basic knowledge of POS systems and inventory management software.

Organizational Skills

Strong organizational skills to manage multiple tasks and maintain accurate records.

Communication

Excellent communication skills for effective interaction with customers and internal teams.

Attention to Detail

High attention to detail to ensure accuracy in inventory organization and order processing.