St. Margaret's Shelter Case Manager

Catholic Charities Eastern Washington; Spokane (WA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Sick leave

Vacation

Health membership discount

Retirement match

Long-term disability

Life insurance

Paid holidays

Job summary

Catholic Charities Eastern Washington is seeking a dedicated case manager to help residents move toward independence through intake assessments, housing planning, and coordinated referrals. The role requires BA in social services or equivalent, experience in homelessness and direct client services, and the ability to maintain HIPAA-compliant records in HMIS and Salesforce.

You will work in a team, adapt to changing needs, and advocate for clients while ensuring program outcomes and compassionate

Qualifications

• BA in social services or equivalent experience.
• Experience in case management and direct client services.
• Background check and valid driver’s license required.
• Ability to drive for work use.

Responsibilities

• Conduct intakes with referred families to determine qualification for the SMS Shelter Programs.
• Develop a Housing Stability Plan with clients to obtain stable housing.
• Create and maintain a case management file for each family.
• Ensure program outcomes are met and report activities to funding sources.
• Maintain HIPAA-compliant confidentiality and protect PHI.

Skills

Case management

Intake interviews

Advocacy

HMIS data entry

Salesforce data entry

HIPAA compliance

Communication

Education

BA in social services or equivalent

Driver’s License

Background check clearance

Job description

• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for providing case management and referral services that assist residents in moving in a planned manner towards achieving personal independence.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Conduct Intakes with all referred families to determine their qualification for the SMS Shelter Programs.
• Once a client is accepted into an SMS housing program, work with the family to assess barriers to obtaining housing.
• Assist clients in developing an individualized client-driven Housing Stability Plan (Case Plan) that will enable them to obtain and retain stable permanent housing.
• Create a case management file for each family, documenting case management services received and progress toward goals.
• Ensure project outcome requirements are met for individuals and the program as a whole. This will vary dependent on project guidelines.
• Meet regularly with clients to review progress toward goals and identify current action steps needed to achieve goals.
• Act as an advocate for clients with other community agencies.
• Provide referrals and information related to problem-solving, conflict resolution, parenting and interpersonal concern to assist clients in achieving personal goals.
• Assist residents as needed with urgent care issues.
• Assist in maintaining the cleanliness of the facility as needed.
• Ensure that house rules are followed.
• Ensure that donations are sorted and distributed according to Pearl guidelines.
• Enter data into HMIS database and Salesforce at enrollment, exit and follow up, as required; provide monthly reports documenting activities for funding sources.
• Carry out shift responsibilities to ensure the ongoing safety, cleanliness and smooth operation of St. Margaret’s facility. This includes flexibility in schedule with a 24/7 facility.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Perform as a team member to ensure that productivity outcome measures are achieved.
• Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience

to perform this job successfully, an individual must have: BA in the field of social services or equivalent experience. Knowledge and/or experience in providing case management services; experience in direct client services. Experience working with issues of homelessness, poverty and violence against women and children preferred.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and the ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel
• Occasionally crawl
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability:
  working knowledge of: Word Processing software,Spreadsheet software,Internet software
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment:ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Ability:
  ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability:ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills:
  this job has no direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.