Overnight Resident Supervisor/Housekeeper

Catholic Charities Eastern Washington; Spokane (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Retirement plan

Disability insurance (LTD)

Life insurance

13 paid holidays

Job summary

Catholic Charities Eastern Washington is seeking a housekeeping associate for St. Margaret’s Shelter in Spokane, WA. You will help ensure resident safety, cleanliness, and sanitary conditions across the facility, responding to emergencies and supporting move-ins with room setup and housekeeping tasks.

The role requires a High School Diploma or GED and at least 1 year of housekeeping experience, with strong attention to detail and confidentiality in a HIPAA-regulated environment.

Qualifications

• Demonstrates strong interpersonal skills and reliability.
• Able to be punctual, dependable, and maintain confidentiality.
• Ability to read and follow instructions and multi-task.

Responsibilities

• Ensure security system is armed and resident safety is maintained.
• Assist residents with urgent care issues and triage cases as needed.
• Enforce house rules and maintain daily logs and agency records.
• Perform nightly headcount and update logs as required.
• Provide leadership and respond appropriately in emergencies.
• Prepare and sanitize rooms and linen, restock supplies for move-ins.
• Perform varied cleaning duties including kitchen, lobby, and public areas.
• Adhere to HIPAA safeguards and agency policies; report abuse as required.

Skills

Interpersonal skills

Dependability

Attendance

Judgment

Language ability

Mathematical ability

Education

High School Diploma or GED

Job description

• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for ensuring resident safety and maintaining overall cleanliness of St. Margaret’s Shelter.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Ensure that the security system is armed.
• Assist residents with urgent care issues and case management triaging as needed.
• Ensure that house rules are followed.
• Ensure accurate nightly headcount of residents.
• Update and maintain daily logs and agency records as required.
• Provide leadership and appropriate response in case of an emergency.
• Assists cleaning and preparing all SMS resident rooms when a family moves out in preparation for the new move in. This includes sanitizing, vacuuming, dusting, removal and storage of remaining items, and washing all remaining linens. Once clean, this person is responsible for re‑making all beds and preparing the bathroom with fresh linens and towels, and notifying staff when room is ready for move‑in.
• Daily cleaning duties may include Vacuuming, trash removal, sanitizing, laundering, mopping, sweeping, recycling, window washing.
• Extensive nightly cleaning of kitchen area to ensure sanitary conditions.
• Manage the cleanliness of the lobby, including shuttling donations downstairs to the storage areas for sorting.
• Cleaning may be located in all public areas of the building, and outside when weather permits.
• Assist with other tasks as needed.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience:to perform this job successfully, an individual must have a High School Diploma or GED and at least one (1) year prior experience in all aspects housekeeping; or an equivalent combination of education and experience

Certificates/Licenses: To perform this job successfully, no certifications are required. Successfully pass background check applicable to position.

Physical Abilities

To perform this job successfully, an individual must be able to:

• Regularly stand, climb, walk, hear/listen, talk
• Frequentlylift up to 50 pounds, pull/push, carry, grasp, reach, stoop, kneel
• Occasionally sit, crawl
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities

To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability:No computer knowledge needed.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment:ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Ability:ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability:ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Supervisory Skills:this job has no direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
• Heat: subject to high temperatures
• Cold: exposed to low temperatures
• Atmospheric Exposures: exposed to dust, fumes, vapors, or mists.