St. Louis Branch Manager - retail Mortgage - (producing)

PrimeLending, A PlainsCapital Company; St. Louis (MO); On-site; USD 120,000 - 170,000; Full time

Job summary

PrimeLending, a PlainsCapital Company, is seeking a Regional Branch Manager to lead the Missouri branch operations, overseeing origination, processing, closing and funding while ensuring top-quality customer service and profitability.

You will supervise staff, drive growth, recruit and train personnel, and maintain compliance with company policies and regulatory requirements to deliver an outstanding customer experience.

Qualifications

• Bachelor degree preferred for leadership roles in mortgage banking.
• 3–5 years mortgage banking experience with minimum 3 years supervisory experience.
• Strong leadership, presentation and communication skills, both written and verbal.
• Ability to recruit, hire, and train branch personnel while ensuring policy adherence.

Responsibilities

• Recruits, hires and trains branch personnel; conducts performance reviews and manages files.
• Monitors loan quality and ensures approvals within company policy guidelines.
• Establishes and controls the branch budget and income goals.
• Oversees branch performance and communicates goals and policy changes.
• Generates new business through builders, developers and realtors to expand market share.
• Markets PrimeLending’s products and ensures compliant loan origination processes.

Skills

Leadership & people management

Communication skills

Mortgage banking knowledge

Business acumen

Recruitment & training

Education

Bachelor's Degree in Business or related field

Job description

Under the direction of the Regional Manager, manages branch staff activities including the origination, processing, closing and funding of mortgage loans within the branch. Assures excellent quality service is provided to our customers to maximize branch profits. Anticipates and prepares for the continued growth of the branch, making sure the branch is adequately staffed and personnel are trained to ensure achievement of the Company’s objectives.

Responsibilities

• Recruits, hires and trains branch personnel. Motivates staff to achieve maximum production levels; conducts performance reviews and documents employee files according to company policies.
• Monitors quality of loans originated by loan officers and ensures they are within Company policy guidelines.
• Establishes and controls the branch’s budget and income goals within predetermined guidelines as directed by the Company.
• Oversees branch performance and communicates goals and policy changes on a regular basis to branch personnel.
• Generates new business through contacts with builders, developers and realtors to expand market share.
• Ensures all functions are in complete compliance with federal, state, regulatory, and Company policy and procedures.
• Maintains a professional image and adheres to standards consistent with company policies and procedures.
• Markets and promotes PrimeLending’s financial products.
• Originates loans and meets the Company’s minimum production standards by taking complete and accurate loan applications, using PrimeLending’s product set.
• Other duties as assigned.

Qualifications

• Bachelor Degree in Business or related field, preferred. Appropriate State licenses, if required.
• Minimum of 3-5 years mortgage banking experience, with a minimum of 3 years supervisory experience. Demonstrated ability to manage all phases of the residential mortgage origination process.
• Demonstrated ability to interact with regional and corporate departments, to lead, direct and motivate a successful sales team of professionals, and to recruit and hire mortgage professionals.
• Demonstrated judgment and decision making ability.
• Excellent and effective presentation and communication skills, both verbal and written.
• Must be active in the community, and in job-related organizations to enhance the network of beneficial contacts.
• Stays informed of trends and developments in real estate market and competitive environment, as well as, of changes in rules and regulations pertaining to both private and government insured mortgages.
• Demonstrated ability to recruit, hire, train, lead, and motivate branch personnel.
• Ability to work flexible hours.
• Travel required. ___%
• Valid driver’s license and current automobile liability insurance.
• Ability to adjust to the changing mortgage environment.

About Us

PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.

Award-Winning Culture

Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.

• #7 2023 Energage Top Workplaces in the USA 1
• # 11 2023 Energage Top Workplaces in Financial Services 1
• Top 25 2023 Fortune Best Workplaces for Women™ 2
• Top 25 2023 Fortune Best Workplaces in Financial Services™ 2
• Top 50 2023 Fortune Best Workplaces for Millennials™ 2
• #11 2023 Fortune Best Workplaces in Texas™ 2
• Scotsman Guide 2024 Top Workplaces 3 (Editor’s Pick)
• #7 2023 Dallas Morning News Top Workplaces 4

Key Facts About PrimeLending

• Established in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
• #11 2023 Top Retail Volume, Scotsman Guide
• #15 2023 Top Overall Volume, Scotsman Guide 3
• 400+ purchase, renovation, refinance and reverse mortgage products
• National lender with coverage in all 50 states
• 2023 Best-in-Class Lender in 4 categories by MortgageCX 5
• Branches located in 42 states
• 96% customer satisfaction rating 6
• 4.9 national average star rating on Google
• 22,000+ five star Zillow reviews

1 Energage Top Workplaces Awards

2 Great Place to Work

3 Scotsman Guide

4 The Dallas Morning News

5 MortageCX

6 Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23.

About The Team

PrimeLending’s loan originators are the company’s frontline establishing a local presence and driving growth one closed loan at a time. These dedicated mortgage professionals know how to collaborate with business partners, offer guidance, find solutions, meet deadlines, and ultimately help our customers become happy homeowners.

If you're ready to join our team and unleash your unlimited potential, we're looking for doers, visionaries, entrepreneurs, and leaders who welcome the challenge.