St. Elizabeth Ann Seton, Fort Wayne - Director of Information Technology

Diocesan AM Services of Fort Wayne; Fort Wayne (IN); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Diocesan AM Services of Fort Wayne seeks a hands‑on Director of Information Technology to lead IT operations for the school and parish networked environments. You will manage infrastructure, staff, and vendor coordination to ensure secure, reliable technology services across campuses.

The role entails planning technology roadmaps, overseeing deployments, and maintaining classroom and administrative technology aligns with mission objectives.

Qualifications

• Bachelor’s degree in IT or related field preferred, or equivalent experience.
• Hands‑on IT administration, network and endpoint support, and operations.
• Experience with cloud apps, cybersecurity, backups, access management, and projects.

Responsabilités

• Administer, maintain, troubleshoot, and improve networks, servers, devices, and related equipment.
• Manage user accounts, licenses, and access across platforms (G Suite, M365, Canvas, PowerSchool, CrisisGo, Meraki).
• Maintain inventories, renewals, asset tagging, deployments, repairs, and retirement of equipment.
• Provide break‑fix and ongoing tech support to staff and students; diagnose and resolve issues; escalate when needed.
• Support devices deployment, identification workflows, print management, and AV/ livestream tech.
• Maintain website and livestream tech; coordinate with external providers for specialized support.
• Support apps and integrations; maintain forms, systems, and ticketing/vault tools; train users.

Connaissances

IT administration

Network & endpoint support

Security practices

Troubleshooting

Communication skills

Formation

Bachelor’s or related experience

Outils

Google Workspace

Microsoft 365

Canvas

PowerSchool

Meraki

Description du poste

• Job Category Parish, School
• Employee Type Full time
• Manage Others Yes

• Name Bryan Smith
• Phone [phone] ext 112
• Email [e-mail]

ESSENTIAL DUTIES AND RESPONSIBILITIES

IT Infrastructure, Systems, and Security

• Administer, maintain, troubleshoot, and improve networks (wired and wireless), internet connectivity, servers, cloud services, computers, laptops, Chromebooks, tablets, mobile devices, phones, printers, and related equipment.
• Manage user accounts, passwords, permissions, licenses, device configurations, and access across applicable platforms, including Google Workspace, Microsoft 365, Canvas, PowerSchool, CrisisGo, Meraki, and other organizational applications.
• Maintain system updates, endpoint protection, content filtering, access controls, backups, data recovery, preventive maintenance, and security practices; investigate outages, vulnerabilities, and potential security issues.
• Maintain accurate technology, software, device, and license inventories; coordinate renewals, device naming and asset tagging, deployments, replacements, repairs, and retirement of equipment.

Hands-On Support and Technology Operations

• Provide timely break-fix and ongoing technical support to staff and students; diagnose hardware, software, account, password, network, printing, and application issues, identify root causes, and resolve or coordinate escalation.
• Prepare, configure, distribute, and support staff and student devices, including new-user setups, loaners, replacements, summer and fall deployments, and repair coordination; maintain related records and communicate applicable damage or repair charges. Support staff/student identification and access workflows, including photos, ID tags, security badges, and related lunch or point-of-sale systems.
• Support printers, copiers, PaperCut, print management, toner and supply ordering, and vendor service; maintain classroom and office technology, interactive displays, projectors, audiovisual equipment, and connected devices.
• Maintain and support phone systems, voicemail, staff phones, radios and repeaters, PA and bell systems, livestream and event technology, and technology-connected building systems such as access controls, security cameras, and applicable HVAC controls.
• Maintain website and livestream technology and coordinate outside assistance when issues exceed internal capabilities; support technology needs for meetings, school and parish events, presentations, and special programs. Coordinate with the website provider (including eCatholic, as applicable) when specialized support is needed.

Applications, Training, and User Enablement

• Support business, educational, and operational applications; maintain associated forms, systems, and integrations, and help ensure platforms are available, configured, and functioning effectively. Maintain related ticketing and vault systems, school/parish forms, SACS resources, and other organization‑specific tools.
• Provide individual and group guidance to employees on devices, applications, security practices, and technology procedures; develop and maintain practical documentation and training resources.
• Work with administrators, faculty, staff, and department leaders to understand needs, resolve issues, improve technology use, and integrate technology into instruction and daily operations.

Planning, Projects, Vendors, and Team Leadership

• Maintain a practical IT roadmap; evaluate current systems and emerging technologies; recommend improvements, standards, purchases, and resource needs aligned with organizational priorities.
• Coordinate technology projects, implementations, upgrades, migrations, purchasing, service renewals, and outside vendors or technical support providers; maintain procedures and system documentation.
• Coordinate and prioritize support requests and projects; directly supervise one IT staff member, providing direction, work prioritization, expectations, and accountability while remaining actively involved in technical work.
• Collaborate with organizational leadership and departments to ensure technology services support operational, educational, and mission-related objectives.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience.
• Demonstrated hands‑on experience in IT administration, network and endpoint support, systems administration, troubleshooting, and technology operations.
• Experience with Google and Microsoft administration, cloud applications, cybersecurity practices, backups, access management, device management, and technology projects.
• Strong problem‑solving, organizational, communication, and customer-service skills; ability to explain technical issues to users with varying levels of technical knowledge.
• Ability to balance immediate support needs with planning and continuous improvement; experience in an educational, nonprofit, or multi‑site environment preferred.

POSITION SCOPE AND REPORTING RELATIONSHIP

Reports to the Business Manager and is accountable for the reliability, security, effectiveness, and ongoing improvement of the organization’s technology systems and services. Supervises one direct report and maintains an active, hands‑on role in administration, maintenance, troubleshooting, and user support.

Summary

POSITION SUMMARY

The Director of Information Technology plans, administers, maintains, and supports the organization’s technology environment. This is a hands‑on leadership role responsible for reliable, secure, and effective technology operations across the school and parish. The Director balances day‑to‑day technical work and end‑user support with technology planning, projects, vendor coordination, and service improvement, and supervises one IT staff member