ST CUSTOMER SERVICE REPRESENTATIVE

Tri-county Council Foundation Inc; Salisbury (MD); On-site; USD 30,000 - 35,000; Full time

Job summary

A local nonprofit organization in Salisbury, MD, is seeking an Entry-Level Customer Service Representative to assist customers with their transportation needs and manage scheduling. Ideal candidates have strong communication and organization skills. This role offers a supportive work environment and requires basic computer skills. Interested applicants should submit their applications before the closing date of October 24, 2025.

Qualifications

• Basic reading, writing, and comprehension skills.
• Ability to carry out instructions.
• Basic arithmetic with money and measurements.

Responsibilities

• Answer customer calls and assist them.
• Take customer complaints and compliments.
• Assist with scheduling and changing rides.
• Answer questions about bus routes.
• Assign drivers and track their hours.

Skills

Problem Solving

Customer Service

Communication

Teamwork

Organization

Self-Management

Adaptability

Education

Less than high school education

Tools

Microsoft Office

Job description

Overview

Job information ST CUSTOMER SERVICE REPRESENTATIVE from the Company Tri-county Council Foundation Inc, this latest ST CUSTOMER SERVICE REPRESENTATIVE job vacancy is located in the city Salisbury, MD in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job vacancies in this Entry Level field have been opened and published up to the specified time.

Responsibilities

• Answer customer calls and actively listen in order to assist the customer
• Take any customer compliments or complaints regarding service or employees
• Assist customers with scheduling, changing and rescheduling origin to destination rides
• Answer customer questions regarding origin to destination and fixed route bus routes
• Assist customers with finding accurate information for the location they are trying to schedule a ride to
• Assign drivers to specific vehicles to transfer the information to the Vehicle Assignment Sheet and the manifest
• Track driver's hours and times (start/finish) for daily scheduling
• Review and enter drivers daily manifest into the system
• Prepare schedule for TCA (Temporary Cash Assistance) taxi schedules
• Create the daily driver schedule using NOVUS/end of day check for violations
• Prepare subscriptions and updates for Go-Getters, MAC and Senior Programs customers
• Fill in for Origin to Destination Dispatch as needed
• Supervisory Responsibilities: This position does not have any supervisory responsibilities

Competencies

• Intellectual – Problem Solving: Identifies and resolves problems in a timely manner; works well in group problem solving; uses reason when dealing with emotional topics
• Interpersonal – Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs
• Communication – Oral: Speaks clearly and persuasively; listens and asks for clarification; participates in meetings and trainings
• Communication – Written: Writes clearly and informatively; edits for spelling and grammar
• Teamwork: Balances team and individual responsibilities; contributes to building a positive team spirit; helps the team achieve goals
• Organization & Professionalism: Understands business implications; demonstrates integrity; follows policies; maintains professionalism under pressure
• Self-Management & Planning: Displays good judgment; plans and prioritizes work; uses time efficiently; takes responsibility for actions
• Motivation & Adaptability: Demonstrates persistence; adapts to changes in the work environment

Qualifications

• Education and/or Experience: Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience
• Language Skills: Basic reading, writing, and comprehension; ability to present information in one-on-one or small group settings
• Mathematical Skills: Basic arithmetic with money and measurements
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions
• Computer Skills: Microsoft Office – Word, Excel and Outlook
• Physical Demands: Stand, walk rarely; sit regularly; use hands; lift up to 25 pounds occasionally
• Work Environment: Generally quiet to moderate noise; may involve occasional exposure to moving parts
• Other: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Application Details

Keywords and other closing details are provided as part of the job posting. The posting includes a Closing Date: 2025-10-24.