ST Customer Service (Part-Time)

Southern States Corporation; Virginia, Northern (IL, KY); Hybrid; USD 21,000 - 23,000; Part time

Job summary

Southern States Cooperative is seeking a part-time Customer Service Associate for a convenience store. You will perform cashiering, light housekeeping, stocking, and friendly customer service. The position may transition to full-time later, depending on store needs and performance.

Key duties include greeting customers, handling transactions, restocking, and ensuring compliance with tobacco-age restrictions. The role requires reliable attendance and the ability to work a defined schedule.

Qualifications

• Mathematical aptitude.
• Ability to operate cash register and debit/credit card machine.
• Punctual and reliable attendance.
• Reliable transportation.
• Inside working conditions; handling hot food/items.

Responsibilities

• Greet customers in a welcoming, professional manner and assist in locating items.
• Process checkout transactions accurately and bag items.
• Replenish merchandise and keep shelves neat and faced.
• Perform daily housekeeping and safety procedures.
• Turn gas pumps on and off as needed.
• Enforce tobacco-age compliance and verify ID as required by law.

Skills

Mathematical aptitude

Cash register operation

Punctuality

Reliable transportation

Work in inside conditions

Education

High school diploma or equivalent

Tools

Cash register

Debit/Credit card machine

Job description

Southern States Cooperative

The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking for the convenience store.

This position starts as part-time, with the possibility of becoming full-time in the future.

Essential Job Functions

• Greets customers in a welcoming and professional manner. Utilizes customer-focused interpersonal skills which include, but is not limited to, smiling, making eye contact, providing undivided attention, assisting customers in locating items, acknowledging they will be assisted soon if waiting for another transaction and thanking each one for their business.
• Complies with federal and state laws by requesting personal identification from customers who are purchasing any type of tobacco product which includes nicotine vapor products or alternative nicotine products. Must adhere to the Virginia Department of Alcoholic Beverage Control law by refusing to sell these items to anyone who is under 21 years of age.
• Turns gas pumps on and off.
• Keeps coffee area clean. Stocks cups, lids, straws, coffee mixers and creamers. Brews coffee and refills coffee thermals. Ensures hot food is kept at the appropriate temperature and that units are turned off at night. Works safely as to not cause harm to self, customers, co-workers, equipment or inventory.
• Processes checkout transactions utilizing cash registers and credit/debit card terminals. Accurately handles cash and makes change. Maintains proper cash levels in register drawer. Bags items for customers. Refills register paper.
• Replenishes merchandise and faces products on shelves to ensure a neat and professional presentation according to store procedures. Identifies expiration codes on food items and notifies the Lead Customer Service Associate and/or management.
• Monitors entrances and exits in an effort to promote store safety, security and to minimize merchandise loss. Escalates security concerns to store leadership.
• Performs daily housekeeping duties according to procedures to ensure a neat, clean and welcoming environment. This includes, but is not limited to, cleaning, sweeping, mopping, taking out the trash and dusting.
• Assists the Lead Customer Service Associate and/or management as needed.
• Performs all other job functions as assigned.

Requirements

Education: A high school diploma or equivalent is preferred but not required.

Experience: Previous work experience in a convenience store or retail setting is preferred but not required.

Requirements

• Mathematical aptitude
• Ability to operate cash register and debit/credit card machine
• Ability to work defined work schedule and to report to work on time is required
• Reliable transportation
• Inside working conditions. Handling of hot food items and equipment.

Physical Activities & Requirements

While performing the essential job functions of this position, the following is required:

• Continuously stand, walk, bend, reach, finger and handle, use hands in repetitive motion, utilize eye/hand coordination
• Frequently turn and twist head/neck and back/waist
• Occasionally pull, push, lift, carry up to 25 pounds

Must be able to hear and speak to customers in a courteous, professional manner.

Tools & Equipment

Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.

Pay Range

$15.00 - $17.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.