Customer Service Associate/Cashier (Part-Time)

Southern States Corporation; Statesville (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Southern States Cooperative in Statesville, NC is seeking a part-time seasonal Customer Service Associate to perform cashiering, customer service, light housekeeping and stocking. You will greet customers, process transactions, stock shelves and assist with inquiries while upholding store procedures and safety standards.

The role requires strong customer focus, basic POS operation, and reliability. Ability to work a flexible schedule and extend hours during busy periods is essential.

Qualifications

• Greet customers in a welcoming, professional manner.
• Operate cash registers and process transactions accurately.
• Assist with stocking and maintaining store presentation.
• Provide product information and assist with inquiries.
• Maintain store cleanliness and safety according to procedures.

Responsibilities

• Greet customers and assist with purchases.
• Process checkout, returns, and exchanges while handling cash accurately.
• Replenish shelves and ensure neat, professional presentation.
• Answer phone inquiries and provide order status or promotions.
• Maintain safety and security in store with awareness of loss prevention.

Skills

Customer service

Cash handling

POS operation

Merchandise stocking

Communication

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Cash register

Handheld scanner

Credit/debit terminals

Job description

#12913

STATESVILLE, North Carolina, United States

12913

Location

Area of Interest

Retail Store

Full-Time/Part-Time

Part-time

Regular/Seasonal

Seasonal

Job Description

General Summary

The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking.

Essential Job Functions

• Greets customers in a welcoming and professional manner. Utilizes customer-focused interpersonal skills which include, but is not limited to, smiling, making eye contact, providing undivided attention, assisting customers in locating items, acknowledging they will be assisted soon if waiting for another transaction and thanking each one for their business.
• Works safely as to not cause harm to self, customers, co-workers, equipment or inventory.
• Processes checkout/exchange/return transactions utilizing cash registers and credit/debit card terminals. Processes sale items, coupons and other discounts according to terms. Accurately handles cash and makes change. Maintains proper cash levels in register drawer. Bags items for customers. Refills register paper.
• Makes genuinely helpful recommendations to customers and identifies opportunities to sell additional merchandise or services.
• Answers incoming phone calls from customers in a professional and courteous manner. Provides information regarding order status, product availability, current sales, promotions and/or store events.
• Replenishes merchandise and faces products on shelves to ensure a neat and professional presentation according to store procedures.
• Monitors entrances and exits in an effort to promote store safety, security and to minimize merchandise loss. Escalates security concerns to store leadership.
• Performs daily housekeeping duties according to procedures to ensure a neat, clean and welcoming environment. This includes, but is not limited to, cleaning, sweeping, mopping, taking out the trash and dusting.
• May provide assistance with a variety of other functions to support the team.
• Performs all other job functions as assigned.

Requirements

Education: Prefer high school diploma or GED but not required. Prefer additional coursework in agriculture, plant science, animal science or a related field.

Experience: Prefer 6 months of experience in a retail setting providing excellent customer service and operating point of sale equipment. Prefer experience in agribusiness or related field.

Requirements

• Able to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner
• Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment
• Able to learn and effectively apply knowledge of a variety of store merchandise to correctly answer general customer questions and make recommendations
• Attention to detail to perform check-out, exchange and return transactions, handle cash accurately and maintain awareness of merchandise to reduce incidences of loss
• Ability to operate cash register and debit/credit card machine
• Ability to work defined work schedule, which may change from week to week, and to report to work on time is required
• Ability to work extended hours to meet business demands
• Reliable transportation
• Primarily performs essential job functions in a climate controlled environment. Occasionally works outdoors when assisting customers.

May be exposed to hazards including:

Drafts, temperature changes and wet floors due to facility doors opening during adverse weather and the merchandising and care of plant material

Merchandise, supplies and tools with sharp edges or containing hazardous materials

Dust, odors, fumes and hazardous chemicals associated with sales and storage of dry and liquid fertilizers, crop protectants and other agricultural, residential, animal care and home care products

Moving mechanical parts and vehicles, vibrations and electric current

Noise levels where hearing protection is optional per PPE plan

Physical Activities & Requirements

While performing the essential job functions of this position, the following is required:

• Continuously stand, walk, bend, reach, finger and handle, use hands in repetitive motion, utilize eye/hand coordination
• Frequently turn and twist head/neck and back/waist
• Occasionally pull, push, lift, carry up to50 pounds

Must be able to hear and speak to customers in a courteous, professional manner.

Tools & Equipment

Phone, Cash Register, Hand held scanners, Credit/Debit Machine, Mop, Broom, step ladder

Southern States Cooperative is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations.

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Southern States Cooperative

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