SSVF Quality Assurance Coordinator

SupportWorks Housing; Richmond (VA); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Voluntary life insurance

Employee Assistance Plan (EAP)

401(k) / 403(b) retirement plan

PTO

Paid holidays

Job summary

SupportWorks Housing seeks a Quality Assurance Coordinator for the SSVF program to perform rigorous quality control and ensure regulatory compliance. The role focuses on file reviews, audits, and implementing corrective actions to uphold funding requirements.

Ideal candidates have project management and QA experience, plus familiarity with SSVF regulations. Local travel with a valid VA driver’s license is required as needed.

Qualifications

• Two years of experience with regulatory standards required.
• Experience in project management and/or quality assurance.
• Knowledge of and experience with the SSVF program preferred.

Responsibilities

• Conduct thorough quality control reviews and participant file audits.
• Perform daily audits on direct tenant assistance requests.
• Develop and deliver compliance training for staff.
• Coordinate with third-party auditors and address findings.
• Maintain comprehensive records of audits and corrective actions.
• Regularly review program standards to ensure accuracy and effectiveness.
• Assist in creating checklists and ensure policy adherence.

Skills

Project management

Quality assurance

Regulatory standards experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

The Role: SSVF Quality Assurance Coordinator

The Quality Assurance Coordinator is a vital role within our Supportive Services for Veterans (SSVF) program, responsible for performing Quality Control and ensuring adherence to SSVF funding source requirements, regulations, policies, systems, and practices. The role involves highly responsible work focused on quality control reviews and compliance, emphasizing in-depth participant file reviews, regulatory adherence, and effective policy implementation.

What You\'ll Do

• Conduct thorough and regular quality control reviews, including detailed participant file audits and program operation reviews to ensure compliance with SSVF funding sources and SupportWorks regulations.
• Complete detailed checklists for each file review and confirm error rectification.
• Conduct daily audits on direct tenant assistance requests and report any deficiencies immediately.
• Regularly reassess program standards and procedures to ensure accuracy and effectiveness of Quality Control reviews.
• Develop and conduct compliance-related training sessions and work plans for staff, emphasizing documentation and quality control to ensure policy adherence.
• Perform regular audits with a specific focus on internal processes, identify compliance risks, and areas needing improvement and monitor program activities for continuous compliance.
• Prepare for and participate in audits conducted by third-party agencies and coordinate the correction of any identified audit finding and deficiencies.
• Maintain comprehensive records of compliance activities, including quality control reviews, audit findings, and corrective actions.

What We Offer

A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 14 paid holidays!

What\'ll Bring To SupportWorks

• Bachelor\'s degree preferred, high school diploma or equivalent required
• Must have experience in project management and/or quality assurance
• Two years of experience with regulatory standards required
• Knowledge of and experience with the SSVF program preferred
• Valid VA driver\'s license for local and regional travel; must have access to a personal vehicle available to perform job functions
• Leadership skills including setting and achieve goals, planning and facilitating meetings and group processes, conflict resolution skills, tact/diplomacy in stressful situations
• Management experience, including analytical skills to successfully monitor and manage program budgets and understand contractual reporting requirements
• Personnel management and development plus program development experience
• Good administrative skills, including oral/written communication, active listening skills, quality control practices, accuracy and thoroughness

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.

Salary: $58000 - $65000 per year