SSVF INTAKE COORDINATOR - Patchogue, NY

Economic Opportunity Council of Suffolk, Inc.; Village of Patchogue (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Economic Opportunity Council of Suffolk, Inc. is seeking an Intake Coordinator to support the SSVF program, assisting veterans with housing services and related support.

You will conduct screenings, document client records, and connect clients to shelter, VA resources, and community services. The role requires 2–3 years of community engagement experience, strong computer skills, and the ability to work independently while collaborating with partners.

Qualifications

• High School Diploma or equivalent.
• 2-3 years of experience in community engagement or a related role.
• Experience with veterans or homeless populations is highly desirable.
• Knowledge of customer service skills; previous telephone system experience preferred.
• Proficient computer skills.
• Strong organizational skills, meticulous attention to detail, and ability to work independently as well as part of a team.
• Reliable transportation for visits to veterans in their homes or other community locations.

Responsibilities

• Interact effectively with veterans and community partners to explain program services, eligibility, and requirements.
• Complete pre-screens, intake assessments, and documentation reviews to determine SSVF eligibility.
• Explain program requirements, eligibility decisions, and next steps clearly and professionally.
• Assist with crisis intervention and short‑term housing stabilization.
• Connect clients to emergency shelter, transitional housing, supportive services, the VA, and other community resources.
• Refer ineligible applicants to mainstream and community‑based resources.
• Maintain intake logs, screening forms, client records, and weekly reports to ensure compliance.
• Build and maintain relationships with veteran organizations and community partners.
• Participate in staff meetings, supervision, and training.
• Use AWARDS, CAPTAIN, and Microsoft Office for documentation and tracking.
• Perform other duties as assigned by the Program Manager or Assistant Program Manager.

Skills

Customer service

Data entry

Microsoft Office

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

AWARDS

CAPTAIN

Job description

MAJOR RESPONSIBILITIES

The SSVF (Supportive Services for Veteran Families) Intake Coordinator supports veterans seeking housing assistance and related support services. They conduct screenings and intake assessments to determine program eligibility and connect clients to appropriate resources. They also maintain accurate records and help ensure eligible veterans receive timely and effective support through the SSVF program.

Description

MAJOR RESPONSIBILITIES

The SSVF (Supportive Services for Veteran Families) Intake Coordinator supports veterans seeking housing assistance and related support services. They conduct screenings and intake assessments to determine program eligibility and connect clients to appropriate resources. They also maintain accurate records and help ensure eligible veterans receive timely and effective support through the SSVF program.

Detailed Responsibilities

• Must be able to interact effectively with veterans and community partners to explain program services and requirements.
• Interact effectively with veterans and community partners to explain program services, eligibility, and requirements.
• Complete pre-screens, intake assessments, and documentation review to determine SSVF eligibility.
• Explain program requirements, eligibility decisions, and next steps clearly, professionally, and with empathy.
• Assist with crisis intervention and short‑term housing stabilization.
• Connect clients to emergency shelter, transitional housing, supportive services, the VA, and other community resources.
• Refer ineligible applicants to mainstream and community‑based resources.
• Track screened clients, including those determined ineligible for the program.
• Maintain intake logs, screening forms, client records, and weekly reports to ensure compliance.
• Build and maintain relationships with veteran organizations and community partners.
• Participate in staff meetings, supervision, and training.
• Use AWARDS, CAPTAIN, and Microsoft Office for documentation and tracking.
• Perform other duties as assigned by the Program Manager or Assistant Program Manager.

Experience/Training

• High School Diploma or equivalent.
• Minimum of 2-3 years of experience in community engagement, or a related role.
• Experience working with veterans or military families, or homeless populations is highly desirable.
• Must have knowledge of customer service skills; previous telephone system experience preferred.
• Proficient computer skills required.
• Strong organizational skills, meticulous attention to detail, and ability to work independently as well as part of a team.
• Must have reliable transportation for visits to veterans in their homes or other community locations.

Requirements

• A Valid Driver's License and Insured Vehicle.
• PPD (TB test required with proof of results; no more than 1 year old)