SSVF Carolinas Case Manager - Durham (63374)

Volunteers of America Chesapeake and Carolinas; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Benefits included

Job summary

Volunteers of America Chesapeake and Carolinas is seeking a Case Manager in Durham, NC to support the SSVF program. You will provide day‑to‑day case management for participating veteran households, coordinating homelessness prevention, rapid re‑housing, and wraparound services with VA and community partners.

The role focuses on intake, assessment, service planning, and linkage to housing resources, with travel within the region as needed.

Qualifications

• Bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field (or comparable experience).
• Experience working with homeless individuals and families, including veterans, is a plus.

Responsibilities

• Coordinate outreach efforts for the SSVF Program including establishing an outreach plan for the three participant categories, scheduling visits to the VA, shelters, and locations where homeless and low‑income veteran families congregate, and communicating with the VA and key housing and community providers.
• Screen potential program participants for eligibility using VA‑approved forms, verifying veteran and income status with applicable agencies.
• Conduct housing and comprehensive supportive services assessments and develop a Family Services Plan.
• Provide service coordination between the program and community partners for persons served and their families/supporters.
• Collaborate with persons served, family members, housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow‑up plans.
• Arrange and support housing and wraparound services, connecting participants to eligible VA and mainstream resources for transition to or maintenance of permanent housing.
• Travel to housing sites to support persons served, monitor progress, and address health, behavioral, or life‑skills issues.
• Communicate effectively (within confidentiality rules) with clients and service teams to rapidly address and correct service or support issues.
• Ensure appropriate use and documentation of any temporary financial assistance.
• Support rapid re‑housing, promote healthy decision‑making, secure financial independence, and promote relationships within the community.
• Reassess participant categories according to SSVF requirements.
• Participate in program and professional supervision, attend staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning.
• Complete reporting in HMIS and other required systems.
• Complete other duties as needed and requested.

Education

Bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field (or comparable experience)

Job description

Job Details

• Location: SSVF Carolinas - Durham, Durham, NC 27707
• Position Type: Full Time – 40 hours per week
• Benefits: Included
• Education Level: Bachelor's Degree Obtained
• Salary Range: $47,500.00 per year
• Travel Percentage: None
• Job Shift: Day
• Job Category: Veteran Services
• Job Title: Case Manager
• Department: Supportive Services for Veteran Families (SSVF)
• Region: NC
• Locations: NC regional offices (Durham, Fayetteville, Rocky Mount, or Salisbury)
• Classification: Non-Exempt
• Status: Full Time
• Reports to: Team Lead
• Supervises: N/A
• Travel Requirement: Telework capacity and travel within MD, VA, DC, and the Carolinas as needed

Job Summary

Provide day‑to‑day support and services for participating veteran households, coordinating homelessness prevention, rapid re‑housing, and transitional supportive services. Serve as a key link for clients from intake and assessment through attainment or maintenance of permanent housing, promoting accessibility, outreach, and providing case management, advocacy, and wraparound supports with the VA and community partners.

Responsibilities

• Coordinate outreach efforts for the SSVF Program including establishing an outreach plan for the three participant categories, scheduling visits to the VA, shelters, and locations where homeless and low‑income veteran families congregate, and communicating with the VA and key housing and community providers.
• Screen potential program participants for eligibility using VA‑approved forms, verifying veteran and income status with applicable agencies.
• Conduct housing and comprehensive supportive services assessments and develop a Family Services Plan.
• Provide service coordination between the program and community partners for persons served and their families/supporters.
• Collaborate with persons served, family members, housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow‑up plans.
• Arrange and support housing and wraparound services, connecting participants to eligible VA and mainstream resources for transition to or maintenance of permanent housing.
• Travel to housing sites to support persons served, monitor progress, and address health, behavioral, or life‑skills issues.
• Communicate effectively (within confidentiality rules) with clients and service teams to rapidly address and correct service or support issues.
• Ensure appropriate use and documentation of any temporary financial assistance.
• Support rapid re‑housing, promote healthy decision‑making, secure financial independence, and promote relationships within the community.
• Reassess participant categories according to SSVF requirements.
• Participate in program and professional supervision, attend staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning.
• Complete reporting in HMIS and other required systems.
• Complete other duties as needed and requested.

Qualifications

• Bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services field (or comparable experience).
• Experience working with homeless individuals and families, including veterans, is a plus.

Other Requirements

• Must drive personal vehicle for company business and meet Agency MVR guidelines.
• Valid driver’s license in the jurisdiction of residence.
• Vehicle liability coverage if driving personal vehicle (may be required to transport clients).
• May be required to drive a van.
• Acceptable criminal background check and OIG exclusion check.
• Negative drug screening.
• CPR/First Aid certification must be acquired and maintained once employed.

Physical Requirements

• Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies.
• Physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment.
• Operation of office equipment requiring continuous or repetitive hand/arm movements.
• Ability to remain seated for extended periods.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.