SSHA Student Services Assistant (On-Site)

University of California, Merced; Merced (CA); On-site; USD 37,429 - 53,189; Full time

Job summary

University of California, Merced is seeking a Student Services Assistant to support coordinating student and faculty services in the School of Social Sciences, Humanities, and Arts. The role involves calendar management, forms processing, communications, and event support.

The successful candidate will handle reception duties, supervise student staff, and collaborate with SSHA leadership to improve service delivery for students across campus.

Qualifications

• High School Diploma, GED, or HSED or equivalent, plus three years administrative/clerical work experience.
• Bachelor’s degree in a related area with relevant work experience.
• Direct knowledge of University of California policies is preferred.
• Supervisory experience is preferred.

Responsibilities

• Provide calendar support to Senior staff and Director of Student Services.
• Prepare and submit supply orders; assist with budget tracking.
• Update student records and process academic advising/student forms.
• Edit websites and disseminate digital communications to students and faculty.
• Oversee SSHA Academic Advising reception and supervise Student Assistants.

Skills

Admin procedures

MS Office

Communication

Time management

Multitasking

Active listening

Education

High School Diploma or GED

Bachelor’s degree in related area

Tools

Banner

COGNOS

Blink

Astra

MyDegreePath

Box

OnBase

Job description

Hiring Range

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is Step 1: $27.17 - Step 17: $38.61. The hourly range the University reasonably expects to pay for this position is STEP 1: $27.17/hr.

Job Closing Date

Initial applicant review will begin on or around June 25th, 2026. This posting will remain open until position is filled.

About UC Merced

The University of California, Merced, is the newest of the University of California system's 10 campuses and one of the youngest universities to be designated an R1 research university. With approximately 9,100 undergraduate and graduate students, UC Merced is a smaller, more intimate campus compared to its sister campuses, while equipped and staffed as a cutting‑edge 21st‑century research institution. With bachelor’s, master’s and doctoral degree programs, strong research and academic partnerships and a growing community in the heart of the San Joaquin Valley, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff. Ranked in the top 30 among the best public universities in the nation by U.S. News and World Report and #1 for social mobility by the Wall Street Journal, UC Merced is uniquely equipped to provide world‑class educational opportunities to dynamic and enterprising students in the Valley and throughout the state. In partnership with UC San Francisco, UC Merced has launched a rigorous medical education program that will supply the Valley with culturally competent providers dedicated to improving local access to quality care. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and is accelerating the continued economic development of the region.

About The Job

Under the supervision of the Director of Student Services for the School of Social Sciences, Humanities, and Arts (SSHA), the Student Services Assistant works closely with SSHA Student Services staff to plan, develop, and implement coordinated, comprehensive student and faculty support programs. Provides administrative support to SSHA Academic Advising, the Director of Student Services, and the Assistant Dean of Student and Instructional Services. Responsibilities include: provide calendar support to Assistant Dean of Student and Instructional Services and Director of Student Services, preparing and submitting supply orders, support with tracking and budget related requests for Student and Instructional Services, preparing and disseminating digital communications to students and faculty, logistical support for committee and staff meetings, processing routine academic advising/student forms, updating student records, student‑focused event planning, editing websites, and creating a welcoming atmosphere for students into the School, directing them to appropriate university resources. Often serves as the first point of contact for students visiting the SSHA Academic Advising Reception. Supervises SSHA Academic Advising Student Assistants.

Key Responsibilities

• Oversees the undergraduate student petition process for academic advising forms, including but not limited to: General Petition Form, Course Approval Form, Petition for Excess Units, SSHA Multiple Major Application Packet Submission, and Subsequent Course Repeat. Reviews and prepares undergraduate student petitions, ensuring accuracy and required documentation is included. Works with the Director of Student Services to develop protocols for approving petitions to promote consistency and efficiency in processing. Assists in tracking student attendance, updating student records, and extensive data entry. Archives student forms and documents electronically. Updates business processes in response to electronic workflow updates. Creates, updates, and maintains web pages related to School‑based student form and petition processes using basic knowledge of web editing tools. Tracks and assesses undergraduate student petition submissions to provide data to SSHA Student Services leadership in order for undergraduate petition processes to be the most efficient for student support.
• Supervises SSHA Academic Advising Student Assistants and manages SSHA Academic Advising reception. Provides direct supervision of SSHA Academic Advising Student Assistants, ensuring SSHA Academic Advising reception coverage. This supervision includes, but is not limited to: creating shift schedules for student employees, reviewing and approving timesheets, reviewing time off requests, updating Student and Instructional Services Employee Hours file, facilitating student assistant weekly team meetings, co‑planning and co‑facilitating SSHA Academic Advising Student Employee training, conducting one‑on‑one meetings with SSHA Academic Advising Student Assistants, managing the hiring of SSHA Academic Advising Student Assistants once a year (or as needed), and being part of the Student and Instructional Services Student Employee Leadership team. Assists with SSHA Academic Advising Reception coverage (in‑person and virtual) and supports scheduling coverage: greets students and faculty during check‑in and directs them to an appropriate academic advisor and other campus resources as needed. Ensures the check‑in process, student information, and data are accurate. Ensures SSHA Academic Advising reception is a safe and welcoming space for all students. Assesses SSHA Academic Advising Student Assistant program, including, but not limited to, undergraduate student petition processing times, reception environment, and efficiency.
• Participates in University and School events, including yield and recruitment events, including but not limited to Commencement, Bobcat Day, etc., in representation of SSHA. Organizes all aspects of SSHA Academic Advising events, including parking reservations, catering orders, and room reservations. Facilitates undergraduate involvement in School outreach programs. Attends meetings to maintain current information on University policies. Prepares materials for meetings and reports. Assists in maintaining the SSHA Academic Advising Website. Maintains office supplies and creates regular orders as needed, with approval from the Assistant Dean of Student and Instructional Services.
• Other duties as assigned and administrative support as needed. Maintains consistent communication with the Assistant Dean of Student and Instructional Services and the Director of Student Services regarding calendaring support, undergraduate student petitions, meeting attendance, and daily activities.

Qualifications

Education and Experience

• High School Diploma, General Equivalency Degree (GED), or High School Equivalency Diploma (HSED) or equivalent, and three (3) years administrative/clerical work experience.
• OR
• Bachelor’s degree in a related area and relevant work experience which have led to the development of the skills, knowledge, and abilities essential to the successful performance of the duties assigned to the position is required.
• Direct knowledge of University of California policies and procedures is preferred.
• Supervisory experience is preferred.

Critical Knowledge and Skills

• Working knowledge of administrative procedures and processes, including word processing, spreadsheet, and database applications. Demonstrated ability to operate PC with software for Microsoft Outlook, Word, Excel, Publisher, and other programs as needed.
• Requires strong verbal and written communication skills to convey information accurately, clearly, and concisely as well as strong active listening and critical thinking skills. Must be able to multitask and possess excellent time management. Ability to communicate effectively and diplomatically with people from a wide variety of ethnic, social, and educational backgrounds. Skill in writing logical, concise, and grammatically correct documents, procedures, and instructions.
• Ability to work independently and with a high degree of accuracy. Ability to maintain clear and complete records. Demonstrated skill in setting priorities under conflicting demands of time to reflect organizational goals; ability to work with frequent interruptions and deadlines.
• Demonstrated ability in utilizing student information systems, such as Banner, COGNOS, Blink, Astra, MyDegreePath, Box, OnBase, or equivalent.
• Direct knowledge of University of California policies and procedures. (Preferred)

Background Check

Background check required.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti‑Discrimination Policy.

Smoke And Tobacco Free Policy

The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify

All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet‑based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule

For information on the comprehensive benefits package offered by the University of California visit http://ucnet.universityofcalifornia.edu/compensation-and-benefits/.