(SSA) LiuGong Sales Support Associate for Sales Team; Position in Katy office (In office position)

LiuGong North America; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(K) plan with matching

15 days of Paid Time Off

Company-provided equipment

Job summary

A leading machinery company in Katy, Texas is looking for a Sales Support Associate to manage dealer communications and assist in operations. The role involves maintaining contract accuracy, data management in Power BI, and supporting the sales team. Ideal candidates should have advanced skills in Excel and Power BI, along with a strong focus on dealer engagement. Additional benefits include competitive salary, healthcare coverage from day one, and a 401(K) plan with company match.

Qualifications

• Must have experience in inside sales and operations support.
• Authorization to work in the USA without relocation assistance.

Responsibilities

• Manage key dealer interactions and contract administration.
• Support inbound dealer activity and sales reporting.
• Generate quotes and pricing requests for RBMs.

Skills

Expert level Excel

Power BI skills

Proactive communication

Relationship management

Job description

In office position located in Katy, Texas. Hours are 8am - 5pm, Monday to Friday. Not remote or flex.

SUMMARY

The Sales Support Associate (SSA) is a critical inside-sales and operations support role responsible for managing key dealer interactions, government and cooperative contract programs, and sales reporting. The primary focus of this role is to support inbound dealer activity, contract administration, data management, and reporting accuracy - ensuring a high level of responsiveness and compliance across key accounts.

In addition, the SSA provides supplemental administrative, sales, and process support to the Regional Business Manager (RBM) team, enabling RBMs to focus on coaching, training, and strategic, high-impact dealer engagement. For success must possess expert level Excel and Power BI skills.

Relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

SPECIFIC RESPONSIBILITIES

• Serve as the primary point of contact for inbound calls and inquiries from key account dealers.
• Provide proactive, remote coverage for designated Key Account dealers, including monthly outbound touchpoints.
• Respond to dealer questions regarding pricing, availability, configurations, and contract eligibility.
• Act as a consistent inside-sales resource to reduce transactional workload on field sales teams.

Government & Cooperative Contract Management

• Manage relationships and ongoing requirements for Sourcewell and other governmental or cooperative purchasing contracts.
• Prepare, submit, and manage contract documentation, renewals, and compliance requirements.
• Maintain and manage contract pricing, respond to dealer inquiries related to contract terms, and ensure accurate communication of eligibility and usage.
• Support bid-related documentation and specifications as required.
• Enter, maintain, and manage sales, contract, and dealer data within Power BI and related reporting systems.
• Oversee EDA and AEM data collection, submission, and reporting, ensuring accuracy and timeliness.
• Consolidate and maintain reporting used to track dealer performance, contract activity, and sales initiatives.
• Provide standard and on request reporting to internal LGNA stakeholders and dealer networks as needed.
• Verify completion and accuracy of required sales documentation, including purchase orders, demo agreements, consignment agreements, and SPAR requests.
• Track and manage the status of demo and consignment agreements.
• Maintain accurate and current dealer records in the sales portal and related systems.

Field Sales Enablement

• Generate quotes and support pricing and availability requests for RBMs while they are traveling as necessary.
• Serve as an internal call-center resource for RBMs regarding machines and work tools.
• Coordinate with internal teams (e.g., Katy branch parts team) to source parts availability and technical information.
• Consolidate machine configurations, work tool specifications (e.g., bucket widths, pin diameters), and availability data from across the organization.
• Maintain current work tool availability and pricing documentation.

Forecasting, Planning & Programs

• Consolidate the RBM team’s 12-month rolling forecast for leadership review.
• Run standard monthly dealer reports for RBMs to share with their dealers.
• Track sales initiatives, program progress, and performance outcomes.
• Manage Sourcewell, Core, and Canoe program submissions and reporting.
• Track NPI launch timelines and coordinate communication between RBMs, Product Management, and leadership.

Process Improvement

• Identify manual, duplicative, or inefficient reporting and administrative processes.
• Consolidate information sources and support development of simplified reporting tools or platforms.

Above job description is not intended to be an all-inclusive list of duties & standards of the position. Incumbents will follow any other instructions, & perform any other related duties, as assigned by their supervisor.

Compensation range

$60K USD - $65K USD (DOE) + 10% bonus (nonexempt) plus OT

BENEFITS

Medical, dental, vision and life insurance packages offered. LGNA pays 100% medical, dental and vision insurance for employee only. Coverage on day one.

RETIREMENT

401(K) plan, 100% match up to 6%, in accordance to company policy.

COMPENSATION

Competitive salary and bonus.

VACATION

15 days of Paid Time Off (PTO) prorated the first year (until end of year / Dec) 15 days of PTO on Jan 1 of next year.

HOLIDAYS

10 paid holidays a year, in accordance to company policy.

EQUIPMENT

Branded Clothing, Laptop, Cell Phone.