SS E-Referral Specialist Part Time Weekends

Davita Inc.; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Amedisys, a leading home health and hospice company, is seeking an electronic referral specialist. In this role, you will manage customer service inquiries, document patient referrals, and meet key performance indicators. You will benefit from a full package of health benefits, paid time off, and support for wellness activities.

Benefits

Full benefits package

Paid time off

Wellness rewards

401(k) with company match

Mental health support

Qualifications

• Experience in customer-facing sales preferred.
• Home health or hospice experience preferred.
• Measured response quality impacting business outcomes.

Responsibilities

• Serve as first line of customer service for referrals.
• Document patient referrals ensuring compliance.
• Coordinate staffing for electronic referrals.

Skills

Customer Service

Timeliness

Attention to Detail

Education

High School diploma or GED

Job description

Overview

Are you looking for a rewarding career as an electronic referral specialist? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S.

Attractive pay

$20.00-$24.00

What's in it for you

• A full benefits package with choice of affordable PPO or HSA medical plans.
• Paid time off.
• Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan.
• Up to $500 in wellness rewards for completing activities during the year. Use these rewards to support your wellbeing with spa services, gym memberships, sports, hobbies, pets and more.*
• Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program.
• 401(k) with a company match.
• Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave.
• Fleet vehicle program (restrictions apply) and mileage reimbursement.
• And more.

Please note: Benefit eligibility can vary by position depending on shift status.

*To participate, you must be enrolled in an Amedisys medical plan.

Responsibilities

• Serves as the first line of customer service for external and internal customers.
• Professionally responds through electronic referral platforms within the specified time requirements.
• Meets assigned key performance indicators (KPIs).
• Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria.
• Coordinates with care centers on ability to staff electronic referrals.
• Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information.
• Communicates pertinent patient information to the care center team.
• Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations.
• Performs other duties as assigned.

Qualifications

• High School diploma or GED equivalent.
• Experience working in an environment where timeliness and quality of response were measured and impacted business results.
• Home health or hospice experience preferred.
• Experience in customer facing sales preferred.

Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience.

Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.