SRE Service Delivery Manager

TECONICA SOFTWARES; Newark (NJ); On-site; USD 120,000 - 150,000; Full time

Job summary

TECONICA SOFTWARES is seeking a Talent Acquisition Lead to oversee service delivery management. The role involves ensuring client satisfaction through effective service delivery, managing a team, and continuous improvement efforts. Ideal candidates will have 12+ years of relevant experience, strong leadership skills, and a focus on service level agreements.

Qualifications

• 12+ years of experience in service delivery or project management.
• Strong leadership and management skills.
• Proficient in managing SLAs and client expectations.

Responsibilities

• Overseeing service delivery processes from planning to support.
• Building client relationships and ensuring satisfaction.
• Managing budgets and continuous service improvement.

Skills

Client Relationship Management

Service Delivery Management

Team Leadership

Performance Monitoring

Continuous Improvement

Job description

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Talent Acquisition Lead @ TECONICA SOFTWARES

SUPER URGENT…Need SR profiles.
Full time Role
Location-NYC or Alpharetta GA


Years of experience needed – 12 + years.



Job Summary –

A Service Delivery Manager (SDM) oversees the successful delivery of services to clients, ensuring they meet expectations and adhere to service level agreements (SLAs). They are responsible for managing the entire service delivery process, from initial planning to ongoing support and continuous improvement. SDMs also act as a primary point of contact for clients, addressing their concerns and ensuring their needs are met.

Service delivery management (SDM) goals and objectives center on consistently meeting customer expectations by effectively delivering services. This includes ensuring the service meets agreed-upon timelines, cost-effectiveness, quality, and performance standards. SDM aims to enhance customer satisfaction, improve operational efficiency, and align IT services with overall business objectives.

Key Responsibilities:

· Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.

· Service Delivery Management: Overseeing the entire service delivery process, from planning and implementation to monitoring and improvement.

· Service Level Agreement (SLA) Compliance: Ensuring that all services meet the agreed-upon SLAs and quality standards.

· Team Leadership and Management: Leading and managing a team of service delivery professionals, providing guidance, support, and development opportunities.

· Performance Monitoring and Reporting: Tracking and analyzing service performance, identifying areas for improvement, and reporting on key performance indicators (KPIs).

· Continuous Improvement: Identifying and implementing process improvements to enhance service delivery efficiency and effectiveness.

· Budget Management: Managing budgets for service delivery, ensuring resources are allocated effectively and costs are controlled.

· Incident Management: Leading the resolution of critical incidents and outages.

· Stakeholder Management: Building and maintaining relationships with internal and external stakeholders, including clients, sales, and technical teams.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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