SRE OPS Engineer

Signature IT World Inc; Overland Park (KS); Remote; USD 130,000 - 160,000; Full time

Job summary

Signature IT World Inc is seeking a Site Reliability Engineer with extensive experience in production support, observability tools, and incident management. The ideal candidate will possess strong technical skills and the ability to communicate effectively while working in a dynamic environment. This role involves leading incident resolution and ensuring system performance, making flexibility and expertise in monitoring tools essential.

Qualifications

• Production support expertise with SRE Observability experience.
• Ability to diagnose complex issues as incident commander.
• Experience in cloud architecture and service management.

Responsibilities

• Proactively identify issues using observability tools.
• Analyze complex systems for performance and reliability.
• Lead incident resolution calls with stakeholders.

Skills

Proactive issue identification

SRE Observability experience

Monitoring & observability tools

Excellent communication

Flexibility to work in a 24x7 environment

Technical expertise in Debugging

Cloud computing knowledge

Education

8+ years of Information Technology experience

Tools

Splunk

AppDynamics

Grafana

Kubernetes

AWS

Docker

ServiceNow

Job description

Direct message the job poster from Signature IT World Inc

Location: Overland Park, Kansas/ Bellevue, WA/ Phoenix, AZ/ Hartford, CT/ Indianapolis, IN/ Raleigh, NC/ Providence, RI/ Richardson, TX

Type: Contract

Job Description:

Skills

• Production support expertise with SRE Observability experience :
• Proactive issue identification using observability tools.
• Skills in using different monitoring & observability tools to track system performance
• Production support activities including proactive identification of issues leveraging observability tools, Corelating inputs from various dashboards & tools to drive resolution
• Experience in swiftly identifying probable failure points through the analysis of multiple inputs from the logs, observability dashboards, recent application changes, infra, network changes etc.
• Basic level of trouble shooting on every layer of the tech stack (Application, Database, Infra (Container platforms) and Network )
• Communication : Excellent communicator. Expected to actively lead and triage proactively identified issues/incidents where VPs/SVPs are also present in these calls.
• Flexibility to work in 24 X 7 environment
• Technical expertise:
• Analysis of issues via Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes
• Debugging of issues in VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix
• Debugging of issues in Containerization, Docker, Kubernetes, AWS, PCF, Azure
• Analysis of issues via APM, NMON , Wireshark usage and analysis
• Experience in UEM and synthetic monitoring set up
• Optional skills:
• ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)
• Development experience in some of the technologies -Java, Python, AWS, Azure, Oracle, Cassandra, SQL Server, My SQL and Mongo DB

• At least 8+ years of Information Technology experience.

• Operations and Support Mindset in Production support: Proactive issue identification using observability tools.

• Skilled in using different monitoring & observability tools to track system performance

• Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.

• Experience in Splunk (including Splunk APM and Splunk O11y), AppDynamics,

• Experience in DB, Network, Linux / Unix, Kubernetes

• Experience in APM, NMON , Wireshark usage and analysis

• Knowledge of Grafana, RedMetrics, 1000Eyes

• Knowledge of VMs, Load balancers, Firewalls, API Gateways,

• Knowledge of Containerization, Docker, AWS, PCF, GCP, ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)

• Experience in UEM and synthetic monitoring tools

• System Administration: Strong knowledge of infrastructure, including command-line tools and system internals. (Kubernetes triage, linux administration)

• Networking: Understanding of network protocols, configurations, and troubleshooting. (nmon, Wireshark)

• Cloud Computing: Experience with cloud understanding, including cloud architecture (on-perm and public) and services. (AWS and Azure)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Business Development

• Industries

  Telecommunications and Appliances, Electrical, and Electronics Manufacturing

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