Site Reliability Engineer

Strategic Staffing Solutions; Chandler (AZ); Hybrid; USD 82,656 - 86,788; Full time

Job summary

A staffing solutions company is looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) for a contract role in Chandler, AZ. The ideal candidate should have over 5 years of experience in Systems Engineering or Technology Architecture, focusing on operational efficiency and support for contact center platforms in cloud and SaaS environments. This position values collaboration and adaptability, requiring a W2 commitment. Competitive compensation is offered at $60.00/hr to $63.00/hr.

Qualifications

• 5+ years of Systems Engineering or Technology Architecture experience.
• Experience supporting contact center platforms in public cloud and SaaS environments.
• Ability to write scripts, automate tasks, and improve operational efficiency.

Responsibilities

• Provide infrastructure and reliability support for Contact Center platforms.
• Own system reliability, monitoring, incident response, and problem resolution.
• Participate in on-call rotations and shift-based support as required.
• Perform root cause analysis and drive preventative solutions.
• Improve operational efficiency through scripting and automation.

Skills

5–6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations

Strong contact center–related experience

Hands-on experience with NICE platforms (Nexidia required)

Experience supporting public cloud–based or SaaS products

Solid background in general systems operations, primarily Windows-based environments

Strong troubleshooting, analytical, and task ownership skills

Tools

Splunk

AppDynamics

ThousandEyes

BigPanda

Job description

Strategic Staffing Solutions provided pay range

This range is provided by Strategic Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $63.00/hr

Network / Site Reliability & Infrastructure Engineer (NSRE/SRE)

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) for a W2 contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY, NO C2C

Role Type

W2 only

Duration

12 months

Locations

Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ

Time Zone Preference

EST strongly preferred

Experience Level

Mid–Senior (5–6+ years minimum)

Schedule

Onsite/Hybrid

Position Overview

We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments.

This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with.

Required Qualifications

• 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work or consulting experience, training, military experience, education.

Key Responsibilities

• Provide infrastructure and reliability support for Contact Center platforms, including: NICE Nexidia (Call Analytics), WFM (Workforce Management), CDM systems
• Own system reliability, monitoring, incident response, and problem resolution
• Participate in on-call rotations, shift-based support, and after-hours initiatives as required
• Perform root cause analysis and drive preventative solutions
• Improve operational efficiency through scripting, automation, and process optimization
• Support multiple applications across a diverse technology stack
• Work closely with cross-functional teams to support SaaS and cloud-based platforms

Required Skills

• 5–6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations
• Strong contact center–related experience (required)
• Hands‑on experience with NICE platforms (Nexidia required)
• Experience supporting public cloud–based or SaaS products
• Solid background in general systems operations, primarily Windows‑based environments
• Experience working in shift‑based operational support models and on‑call rotations
• Strong troubleshooting, analytical, and task ownership skills

Preferred / Nice-to-Have Skills

• Experience with Apache Tomcat and Java‑based technologies
• Strong automation mindset aligned with SRE best practices
• Familiarity with modern observability and monitoring tools, including: Splunk (centralized logging), AppDynamics, ThousandEyes (via AppDynamics), BigPanda for alert consolidation and intelligent insights
• Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives
• Participation in on-call rotation is required
• Ability to pick up work across shifts and support business-critical systems.

Beware of scams. S3 never asks for money during its onboarding process.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting