SRE Engineering Program Manager: iCloud (ASE)

Apple Inc.; Seattle (WA); On-site; USD 138,000 - 251,000; Full time

Job summary

Apple Inc. in Seattle seeks an Engineering Program Manager to help build and run the foundation that services millions of Apple customers daily.

You will coordinate with cross-functional teams, define requirements, prioritize roadmaps, and drive delivery of secure, scalable cloud services with focus on reliability and operations. You will lead complex programs, influence partners without direct authority, and deliver end-to-end technical projects in a fast-paced environment.

Qualifications

• BS in computer science or related field.
• 5+ years of project management experience in SRE/DevOps/Infrastructure.
• Experience leading large-scale infrastructure programs.
• Experience with Kubernetes.
• Agile/Scrum experience and ability to lead roadmaps.
• Strong leadership and negotiation skills.

Responsibilities

• Our team will build and run the foundation that services millions of customers daily.
• This role is responsible for successful outcomes and delivery of Apple’s core cloud services.
• We focus on availability, scalability and security while improving operational efficiency.
• Engage in non-routine work requiring social intelligence, complex thinking and creative problem solving.

Skills

Project management

SRE/DevOps

Kubernetes

Agile / Scrum

Leadership

Communication

Analytical thinking

Education

BS in computer science

Tools

Cloud platforms

Job description

Seattle, Washington, United States Software and Services

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions.The Service Reliability Engineering (SRE) team is responsible for service infrastructure that ensures our customers’ perfect experience. You will partner with the SRE leaders and work with your Engineering Program Manager (EPM) team in order to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. The projects range from deploying end-to-end infrastructure environments, supporting feature launches, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation, as well as continually striving to scale and mature operations and operational standard methodologies.

Description

• The role requires you to build partner trust and persistently remove ambiguity by seeking to reduce complexity. You must thrive in uncertainty and strive to bring clarity and focus in a fast paced environment. Technically curious you will autonomously lead projects of varying scale and complexity with cross-functional development and SRE teams with only consultative direction from leadership.
• Develop a broad organizational perspective while facilitating and executing on strategic decisions and keeping a pulse on what is happening in the industry. In addition, the role will support the development of process improvement and standard operating procedures in order to achieve required maturity and effectiveness, all while leading and growing teams of extraordinary project managers.
• Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies, but also to evaluate new requests and new information in light of how it affects or is affected by those systems. Being able to think on your feet is important, as is the ability to efficiently debate the validity of a given approach to any aspect of a project under your control. You have strong social and interpersonal skills.
• Key to your success will be the need to act as a business product thought problem solver on applicable domains, analyzing business risks, needs and requirements, participating and representing as the need arises in problem solving and design of engineering discussions.
• Hands on technical program manager with a strong project management toolkit, who can get elbow deep in defining requirements, coordinate technical design discussions among multiple teams/partners, and navigate conflict and ambiguity to execute projects to committed timelines.
• Ambitious individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at higher levels. You have excellent communication, organization and leadership skills as this is relevant in our complex environment.

Responsibilities

• Our team is looking for a dynamic Engineering Program Manager (EPM) to help build and run the foundation that services that millions of customers use every day.
• This is not just a task-based job, you are responsible for successful outcomes and delivery. You’ll be partnered with a team whose mission it is to build, maintain and improve Apple’s most critical cloud services.
• We’re looking for hardworking, passionate people to join our amazing team where we focus on extraordinary service availability, scalability and security while defining standards, implementing standard methodologies and improving operational efficiency.
• If you love non-routine work that requires social intelligence, complex critical thinking and creative problem solving, we’d love to hear from you!

Minimum Qualifications

• BS in computer science or related field.
• 5+ years of experience in software development project management for Site Reliability Engineering / DevOps / Infrastructure domains
• Exceptional organizational, project management, and technical savvy
• Experience leading large scale Infrastructure programs with focus on Cloud environments
• Experience with Kubernetes is a big plus
• Agile project experience with evidence and able to demonstrate knowledge SCRUM background and/or played the role of a Scrum Master is plus
• Experience at prioritizing features, leading & presenting technical roadmaps and identifying & communicating risks early
• A history of leadership, decision making, negotiation skills, and ability to influence partners without direct authority.
• Self-motivated and proactive with proven creative and critical thinking capabilities
• Strong analytical, troubleshooting, and problem-solving skills
• Strong verbal and written communication skills to represent at all levels of the organization

Preferred Qualifications

• Ability to handle multiple simultaneous end-to-end infrastructure, technical projects and partner community comprising of various engineering teams and their partners
• Experience at end-to-end project delivery; building roadmaps through to operational sustainability
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,500 and $250,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.