SRE Engineer

Citi; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Citi is seeking an SRE Engineer to support its Collaboration Service Platform in New York. In this role, you will be responsible for providing technical support for Jira and integrating it with developer pipeline services. The position requires 5-8 years of experience in technical support, strong understanding of collaboration technology, and proficiency in Linux.

If you are a self-starter looking to join a dynamic team, Citi offers a hybrid work environment and opportunities to grow within their innovative setting.

Qualifications

• 5-8 years of technical support experience.
• Experience in providing technical support for complex service platforms.
• Strong understanding of collaboration technology stack.
• 2+ years of experience with Linux, Java, LDAP, Active Directory.
• Good understanding of SaaS services management.

Responsibilities

• Provide technical support for Collaboration Service Platform.
• Support Jira integration and migration efforts.
• Troubleshoot technical issues and manage customer expectations.
• Monitor infrastructure stability and performance.

Skills

Technical support experience

Linux (shell/batch scripting)

Java

LDAP

Active Directory

Oracle/SQL Server database

Collaboration technology stack

Education

Bachelor’s Degree in Computer Science or a Related Field

Tools

Service Management software (ServiceNow)

Job description

SRE Engineer

Job Req Id: 26951313

Location(s): Chennai, Tamil Nadu, India

Job Type: Hybrid

Posted: May. 07, 2026

Job Overview

This is a challenging and exciting opportunity to work on Collaboration Service (like Jira, Confluence). The team works side by side with Developers & Engineers in providing technical support and integration with application. The Developer Enablement organization has set an ambitious goal to set up secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal.

The role requires a good understanding of Collaboration Services (Jira & Confluence), developer pipeline concepts, Jira/Confluence SaaS Solution. A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those as we migrate from on-premise solution to SaaS solution.

Key Responsibilities/Requirements

• Support Management:
  • Technical Support for Collaboration Service Platform.
  • Technical Support for Jira integration with developer pipeline service.
  • Technical support for Jira on-premise to Jira Cloud migration.
  • Troubleshoot technical issues and manage customer expectation.
  • Reduce recurring issue using root cause analysis.
  • Proactively monitor and manage infrastructure stability and performance.
• Technology Management:
  • Upgrade existing product along with Engineering.
  • Adopt new technology that gives competitive advantage to Citigroup Developers.
  • Identify automation opportunity and implement solution to improve operational efficiency and user experience.
  • Adopt AI solution to improve developer experience.
  • Manage infrastructure level risk & compliance issues as per Citi guidelines.

Qualifications

Must have:

• Must be a self-starter, effective listener & communicator, problem solver and team player.
• 5- 8 yrs of technical support experience.
• Experience in providing technical support for globally distributed & complex service platform.
• Experience in software deployment on large global infrastructure.
• Strong understanding of collaboration technology stack and at least one years of hands‑on experience.
• 2+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery).
• Good understanding of SaaS service and managing such service as an enterprise level consumer of vendor service.

Desirable

• Experience with using Service Management software like ServiceNow and a good understanding of AI concepts.

Education

• Bachelor’s Degree in Computer Science or a Related Field

Job Family Group

Technology

Job Family

Applications Development

Time Type

Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

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