SRE Engineer

Blue Ribbon Global Technologies; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Blue Ribbon Global Technologies is seeking an experienced AWS production support professional for 24/7 incident handling across EC2, VPC, RDS, Lambda and EKS environments in a production setting. You will triage incidents, determine root causes, and coordinate with development teams to restore services within SLAs.

You will monitor systems using CloudWatch, Dynatrace, and other observability tools, build dashboards, and diagnose infra, network, and application issues.

Qualifications

• Experience supporting production systems on AWS (EC2, VPC, ALB/NLB, RDS, Lambda, EKS).
• Incident management and 24/7 production support experience.
• Proficiency with monitoring/observability tools (CloudWatch, Dynatrace, Quantum Metric).
• Experience building and maintaining monitoring dashboards.
• Strong troubleshooting across infrastructure, networking and application layers.
• Working knowledge of CI/CD pipelines and AWS deployment processes.
• Experience with databases and Unix/Linux environments.

Responsibilities

• Provide Level 1 and Level 2 support for production incidents across AWS-hosted apps and infrastructure.
• Triage incidents by root cause, distinguish infra issues from application defects, restore service within SLAs.
• Escalate code defects to development with diagnostics, logs, and impact assessments.
• Participate in on-call rotations, major incident bridges, and post-incident reviews.
• Investigate defects, config issues and infra anomalies reported via monitoring or user incidents.
• Monitor health across apps, infrastructure and AWS services.
• Respond to resource utilization, latency, errors, and availability alerts.
• Maintain and improve monitoring and observability dashboards.

Skills

CloudWatch

Dynatrace

Git

Observability

Reliability patterns

Tools

Shell scripting

Job description

Job description

Qualifications

Strong experience supporting production systems hosted on AWS, including EC2, VPC, ALB/NLB, RDS, Lambda, and EKS.

Hands-on experience with incident management and 24/7 production support models.

Proficiency with monitoring and observability tools such as CloudWatch, Dynatrace, and Quantum Metric.

Experience building and maintaining monitoring dashboards.

Strong troubleshooting skills across infrastructure, networking, and application layers.

Working knowledge of CI/CD pipelines and AWS deployment processes.

Experience working with databases and Unix/Linux environments.

Key Responsibilities

Incident Management and Production Support

Provide Level 1 and Level 2 support for production incidents across AWS-hosted applications and infrastructure.

Triage incidents by identifying root causes, distinguishing infrastructure issues from application defects, and restoring service within defined SLAs.

Escalate code-level defects to development teams with clear diagnostics, supporting logs, and impact assessments.

Participate in on-call rotations, major incident bridges, and post-incident reviews.

Investigate application defects, configuration issues, and infrastructure anomalies reported through monitoring tools or user incidents.

Monitoring and Operational Health

Perform regular health checks across applications, infrastructure, and AWS services.

Monitor system health using CloudWatch, Dynatrace, Quantum Metric, and Thousand Eyes.

Respond proactively to s related to resource utilization, latency, errors, and availability.

Maintain and improve monitoring and observability dashboards.

Skills

Mandatory Skills : CloudWatch, Dynatrace, Git, Observability, Reliability Patterns

Good to Have Skills : Chaos Testing, Shell Scripting

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No