Sr WC Claims Rep - Charlotte, NC (Hybrid

Selective Insurance Company of America; Charlotte (NC); Hybrid; USD 69,000 - 89,000; Full time

Job summary

Selective Insurance Company of America in Charlotte, NC, seeks a Senior Workers' Compensation (WC) Claim Representative for a hybrid role with 2 days in the office and 3 days remote.

Responsibilities include investigating lost-time claims, determining coverage and compensability, coordinating with nurses and management to return injured workers to work, and handling both litigated and non-litigated cases while ensuring regulatory compliance.

Qualifications

• Knowledge of workers compensation statutes, coverage, and case law.
• Excellent written and verbal communication skills.
• Working knowledge of medical treatment and terms as related to medical only workers compensation claims.
• Critical thinking skills to assess compensability of WC claim as it relates to the facts and law.

Responsibilities

• Investigate lost time claims to determine coverage and compensability.
• Obtain information for thorough investigations and freeze facts.
• Coordinate with nurses and management to facilitate return to work.
• Manage litigation with staff/panel counsel.
• Document claims files and maintain control via diary system.
• Handle disputed facts, benefits, compensability, coverage and related issues.
• File state forms timely in accordance with statutory guidelines.
• Prepare for and participate in claims review and settlement conferences.

Skills

WC knowledge

Communication skills

Critical thinking

Medical terminology

Education

College degree preferred

Job description

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Selective Insurance is seeking a Sr. WC Claim Rep for our Charlotte, NC office. This is a hybrid role with 2 days in office and 3 days remote.

Responsibility includes effective and timely communication with employer, employee, and medical provider. Investigate lost time claims to determine coverage and compensability based on jurisdictional guidelines. Obtain relevant information necessary for a thorough investigation, be able to freeze facts of claims and make timely decisions. Effective and consistent partnership with nurse management to return injured worker back to gainful employment when necessary. Manage litigation of cases in collaboration with Staff and Panel Counsel. Manage administration of benefits and claim resolution. Provide compelling customer service. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Receives assigned lost time claims for investigation to determine coverage and compensability on claims with a disability period greater than 10 weeks.


• Processes claims which include the following activities: Making contacts, setting reserves, evaluating exposure, and establishing initial and subsequent reserves on claims with an exposure greater than $100,000, and analyzing investigational data. Makes timely payments and follows through to resolution.


• Handles both non-litigated and litigated cases.


• Collaborates with nurses and vendors on medical and disability management. Collaborates with Staff Counsel or Panel Counsel on litigated cases.


• Documents claims files and maintains control of work through documentation or diary system.


• Handles disputed facts, benefits, compensability, coverage, medical causality, and relatedness.


• File state forms timely in accordance with statutory guidelines.


• Prepare for and participate in claims review and settlement conferences.


• Ensures compliance with company, state, and federal regulations.

Qualifications

Knowledge and Requirements

• Knowledge of workers compensation statutes, coverage, and case law.


• Excellent written and verbal communication skills.


• Working knowledge of medical treatment and terms as related to medical only workers compensation claims.


• Critical thinking skills to assess compensability of WC claim as it relates to the facts and law.

Education and Experience

• College degree preferred.


• 3 - 5 years claims experience preferred.

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $69,000.00 - USD $89,000.00 /Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.