Sr VTC Technician

Chenega MIOS SBU; Washington (District of Columbia); On-site; USD 71,000 - 117,000; Full time

Job summary

Chenega MIOS seeks a Sr VTC Technician to support SSP Information Operations AV/VTC equipment at the Navy Yard in Washington, DC. You will oversee VTC deployments, manage configurations, troubleshoot issues, and ensure STIG compliance across enterprise environments.

The role requires an Associate or Bachelor's degree, 3+ years of VTC experience, and a Secret clearance; Cisco Call Manager and VOIP knowledge is preferred. This is a full-time on-site position with comprehensive benefits.

Qualifications

• Associate or bachelor’s degree required.
• 3+ years of VTC experience preferred; higher with substitution acceptable.
• Secret clearance required. IT certifications (CompTIA A+/Network+/Security+) preferred.

Responsibilities

• Maintain VTC devices and infrastructure.
• Oversee VTC technicians and manage configuration control.
• Update AV/VTC deployments and perform upgrades.
• Ensure STIG compliance for SSP AV/VTC setups.
• Provide enterprise-wide AV/VTC support.
• Troubleshoot and resolve software/hardware issues.
• Log issues in the Heat Helpdesk system.
• Diagnose complex VTC problems to minimize meeting disruption.
• Make real-time decisions during critical conferences.
• Oversee operations to align with security and legal requirements.
• Perform other duties as assigned.

Skills

VTC experience

Secret clearance

Troubleshooting

VOIP knowledge

Decision making

Education

Associate degree or Bachelor's degree

3+ years experience in lieu of degree

Tools

Cisco Call Manager

VOIP systems

Network troubleshooting tools

Job description

Overview

Sr VTC Technician

Navy Yard, Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.

The Sr VTC Technician provides support for SSP Information Operations AV/VTC equipment, including CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment, and other commonly used peripherals within the government computing environment.

Responsibilities

• VTC devices.
• Oversee VTC Technicians and direct configuration management, troubleshooting, and problem resolution.
• Update and maintain AV/VTC deployments using government-supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases, and AV/VTC unique applications.
• Ensure compliance as outlined in the AV/VTC Security Technical Implementation Guide (STIG) on all SSP Information Operations AV/VTC setups.
• Provide Standard and Advanced AV/VTC support for hardware and software configuration, troubleshooting, and problem resolution enterprise-wide.
• Provide technical support for AV/VTC update software installation and configuration issues and provide resolution.
• Input, update, and maintain trouble tickets using the Heat Helpdesk Software application.
• Independently diagnose and resolve complex technical issues related to VTC equipment and software, ensuring minimal disruption to scheduled meetings.
• Make real-time decisions during critical situations, such as technical failures during important video conferences, by troubleshooting and implementing quick fixes.
• Provide oversight to VTC operations to ensure they comply with industry standards and regulations, making decisions to align with legal and security requirements.
• Other duties as assigned.

Qualifications

• Associate degree or bachelor's degree from an accredited institution
• 3+ years of experience
  • 2+ additional years may be substituted in lieu of a degree
• IT certifications: CompTIA Certification A+, Network+ or Security+ Cisco Call Manager and technician training
• Secret clearance required

Knowledge, Skills, and Abilities:

• The ability to make informed, independent decisions ensures that VTC systems remain
• operational, secure, and aligned with the organization's goals and requirements.
• Knowledge of Audio-Visual Technology
• Knowledge of Automation and Enhancement
• Knowledge of Cisco Call Manager and VOIP connections preferred
• Experience in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred
• Installing and maintaining baseline VTC system configurations preferred

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

Estimated Salary/Wage

USD $70,600.00/Yr. Up to USD $117,000.00/Yr.