Sr UX Writer

Nintendo; Redmond (WA); Hybrid; USD 108,450 - 173,550; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Job summary

Nintendo of America is seeking a UX writer to craft user-focused interface copy across the Support website and internal tools. You’ll define content vision, ensure usability, and keep brand voice consistent across platforms.

You’ll collaborate with design, product, engineering, legal, and other stakeholders to deliver clear, accessible content at scale, meeting tight deadlines. Hybrid in Redmond, WA with a comprehensive benefits package.

Qualifications

• Minimum of three years of UX writing, editorial, marketing, or copywriting experience.
• Experience shaping content for multi-channel projects and UX-focused navigation.
• Familiarity with CMS/CCMS and localization workflows.
• Knowledge of accessibility standards (WCAG) and inclusive content.
• Experience using Figma and Jira.

Responsibilities

• Collaborate with design, product, engineers, and stakeholders to craft intuitive content.
• Write clear UI copy for customer and agent experiences across channels.
• Help create and manage UX content documentation.
• Advance content research, metrics, and style guides for consistency.
• Maintain brand voice and accessibility across UX content.
• Work with stakeholders to balance compliance and user experience.
• Own complex content areas and deliver high-quality content under deadlines.
• Contribute to content standards and tooling adoption.

Skills

UX writing

Editorial & copywriting

Content design

Accessibility standards

Localization workflows

Presentation & communication

Tools

Figma

Jira

CMS/CCMS

Job description

Nintendo of America

About Nintendo of America

From the launch of the Nintendo Entertainment System™more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™,Donkey Kong™,The Legend of Zelda™,Metroid™,Animal Crossing™,Pikmin™and Splatoon™across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

SUMMARY:

This position is part of the Consumer Services team andis responsible forwriting thoughtful, user-focused interface copy used throughout the Nintendo Support website and internal agent tools. They create the vision for written content, ensure usability standards, and keep thebrandvoice consistent across multiple platforms and languages.

DESCRIPTION OF DUTIES

• Collaborates with design, product, engineers, legal,and other key business stakeholdersto create contentthat'sintuitive,helpful, and consistent.
• Uses writing and content design skills to craft clear, concise UIcopyfor the customer and agent experience acrossmultiple channels.
• Helps create and manage UX content documentation.
• Explores innovative solutions to address issues through content, images, and multimedia assets, usingproduct knowledge,common sense,and data.
• Ensures brand standards for voice and tone aremaintainedacross all UX content.
• Drives adherence to UX writing and accessibility best practices.Maintainsa UX writing foundationbycontributingtostyle guides, writing processes, collaborative guidelines, and content lifecyclemanagement procedures.
• Contributes to the adoption of UX writing tools, technologies, and frameworks,including content researchand metrics.
• Works closely and collaboratively with business stakeholders to ensure a balance between compliance anduser experience.
• Owns complex or ambiguous contentareaswith minimal direction.
• Delivers high-quality, error-free content at scale, managing shifting requirements and tight deadlines.
• Influences content standards, patterns, or systems beyond individual deliverables.

SUMMARY OF REQUIREMENTS

• Minimum of three (3) years of experience in UX writing, editorial, marketing, copywriting, or related.
• Experience in UX-focused navigation and communication writing and shaping content for multi-channelprojects
• Bonus points for experience with content migration, site inventory, audits, analysis,and SEO
• Working knowledge of the design process and general UX design principles.
• Experience using and managingCMS/CCMS tools.Bonus points for having experience migrating to CMS/CCMS.
• Experience using Figma and Jira (Atlassian Suite).
• Ability to present to all levels within an organization, both verbally and in writing.
• Demonstrated knowledge of accessibility standards (e.g., WCAG) and experience applying accessibility best practices to ensure content is clear, usable, and inclusive across digital experiences.
• Experience working with localization workflows and global content considerations is a plus.
• Background in customer support, gaming, or digital products is preferred.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.

Pay Range:$108,450—$173,550 USD