Sr. UX Researcher, Devices, Device Sales & Customer Experience

Amazon; Seattle (WA); On-site; USD 137,000 - 227,000; Full time

Job summary

Join a dynamic team as a Sr. User Researcher, where your insights will shape the future of Amazon Devices. In this role, you will leverage your extensive experience in user research to uncover customer needs and translate them into actionable ideas. Collaborate with UX designers and product teams to drive impactful research that informs product development and enhances customer experiences. This is a unique opportunity to influence the design of innovative programs in a fast-paced environment while working with a multidisciplinary team dedicated to improving the e-commerce landscape. If you are passionate about user-centered design and eager to make a difference, this role is for you.

Benefits

Medical Benefits

Equity Options

Sign-On Bonuses

Flexible Work Hours

Qualifications

• 6+ years of experience in user research and design.
• Strong portfolio showcasing user study designs and research reports.

Responsibilities

• Partner with teams to identify research opportunities and prioritize questions.
• Own user research lifecycle from design to reporting and insights.

Skills

User Research

Data Analysis

Collaboration

Design Thinking

Agile Research

Communication

Prototyping

Education

BS in Psychology or related field

Graduate degree in Psychology or related field

Tools

Survey Design Tools

User Testing Software

Job description

Job ID: 2822882 | Amazon.com Services LLC

The Amazon Devices research team seeks a thoughtful, creative, and passionate Sr. User Researcher to help us define how Amazon Devices customers discover, learn about, purchase, and use their devices. We are looking for someone who can think strategically, uncover customer needs, and translate them into actionable ideas that can inform product vision. Our product, marketing, and engineering partners are eager to hear the insights our team produces. We directly influence the design of new programs that impact the business and customer experience.

As an ideal candidate, you have a deep understanding of traditional user research methods and best practices. You also have a nimble, creative, and pragmatic approach to designing and executing research; you're also interested in pushing the boundaries of agile research. You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Amazon's customers. You work with minimal direction and move quickly while delivering high-quality outputs. You will work on overlapping projects, so skill in multi-tasking, juggling competing priorities, and organizing your workload are essential.

Key job responsibilities

1. Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge, project goals, and risks.
2. Own all aspects of the user research and the product development lifecycle (methodology/study design, recruiting, moderation, analysis, reporting, communicating, budgeting research) and consulting on which user research methodology approaches work, and which don’t.
3. Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
4. Work closely with interaction designers and design technologists to drive effective user research.
5. Use best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals.
6. Apply front-end user research skills to deliver on actionable user insights for partner teams.
7. Drive impact to the business and customer experience, as measured by changes to the design and development roadmap.

A day in the life

Our teams move fast and iterates often, and you will be moving quickly with them – but you'll also have time to zoom out and ask the big questions that change the course of these programs or inspire us to build entirely new ones. You will work with UX Designers and Design Technologists to help guide the design and prototyping of new features or programs to test with users ahead of the development schedule. You will also regularly interact with product managers, engineers, and marketing specialists to understand and guide the team’s research needs, including designing and conducting research activities.

About the team

We define and build e-commerce shopping platforms and programs globally to support Amazon Device education, sales, and customer engagement. We execute research to inform future products and services and we dive deep to improve the customer experience. We also own UX strategy and design for internal software and tools that simplify and automate workflows that enable the organization to scale. We are a multi-disciplinary team of designers, researchers, and technologists that can envision, create, and execute ideas from start to end. We strongly believe in a collaborative team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe community.

BASIC QUALIFICATIONS

1. A BS or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc.
2. 6+ years of experience gathering data from customers to inform design & business decisions as a user researcher, user experience designer, or similar role.
3. A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.).

PREFERRED QUALIFICATIONS

1. End-to-end experience with all aspects of research (study design, moderation, analysis, reporting).
2. Hands-on experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study.
3. A graduate degree in Psychology, Cognitive Science, Human Factors, HCI, or similar.
4. Experience working in a collaborative team and working directly with designers, product managers, and developers for idea-generation and gathering requirements.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.