Sr. UX Research Analyst - Hybrid

NRG Energy, Inc.; Houston (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading energy solutions company is seeking a Senior UX Researcher to drive user-centric initiatives. Responsibilities include planning and conducting research, synthesizing findings, and collaborating with cross-functional teams to enhance product design. The ideal candidate has over 5 years of experience in UX research, along with strong analytical and communication skills. This contract position offers competitive compensation and a chance to impact customer experiences in the energy sector.

Benefits

Impactful work

Innovative culture

Professional growth

Qualifications

• 5+ years of experience in UX Research or related roles.
• Excellent verbal and written communication skills.
• Proven track record of conducting qualitative and quantitative research.

Responsibilities

• Plan and conduct qualitative and quantitative research studies.
• Analyze data to create clear, concise reports and presentations.
• Collaborate with cross-functional teams to integrate user insights.

Skills

User research

Data analysis

Communication

Collaboration

Education

Bachelor’s or Master’s degree in HCI, Psychology, Design

Tools

Figma

Adobe XD

Contentsquare

Adobe Analytics

Job description

Overview

NRG is seeking an experienced Senior UX Researcher on a contract basis to help elevate our user-centric initiatives and ensure we continue innovating in how we serve our customers. As a Senior UX Researcher at NRG, you will plan, execute, and analyze research activities that inform product and service design decisions. Your insights will influence how we build intuitive, meaningful experiences for users. While primary focus is on research, the ideal candidate will also have some background or familiarity with UX design principles.

Key Responsibilities

• Lead User Research Efforts: Plan and conduct qualitative and quantitative research studies (e.g., user interviews, usability testing, surveys) to gather actionable insights.
• Synthesize Findings: Analyze and interpret data to create clear, concise reports and presentations that inform product strategies and design decisions.
• Collaborate Cross-Functionally: Work closely with Product Managers, Designers, Engineers, and other stakeholders to integrate user insights into every stage of the product lifecycle.
• Champion User Advocacy: Act as the voice of the user within the organization, ensuring that user needs and perspectives are always front and center.
• Methodology Development: Continuously refine and improve research methods to gather the most relevant, high-quality data possible.
• Mentorship & Guidance: Provide guidance to less experienced team members and help foster a culture of user-centered design.

Qualifications

• Experience: 5+ years of experience in UX Research or related roles, preferably with some exposure to UX Design practices.
• Education: Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Design, or a related field.
• Research Expertise: Proven track record of designing and conducting qualitative and quantitative research (e.g., user interviews, field studies, usability testing, surveys, A/B testing).
• Analytical Skills: Ability to translate complex research findings into clear, actionable insights.
• Communication: Excellent verbal and written communication skills, with experience presenting to executives and cross-functional teams.
• Contentsquare Familiarity: Knowledge or experience with Contentsquare for identifying user behavior trends and embedding it within the UX research framework.
• Design Familiarity (Plus): Working knowledge of UX design tools (e.g., Figma, Sketch, Adobe XD) is a plus.
• Adobe Analytics Familiarity (Plus): Knowledge or experience with Adobe Analytics is a plus.
• Collaboration: Comfortable collaborating in a fast-paced, iterative environment.

Why Join NRG?

• Impactful Work: Shape the future of energy solutions and customer experiences.
• Innovative Culture: Be part of a forward-thinking environment where ideas are encouraged.
• Competitive Compensation: Contract rate commensurate with experience.
• Professional Growth: Work with a diverse team to enhance your expertise.

If you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another region with a pay transparency law, you may contact [e-mail] for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law, employees are subject to periodic random drug testing, post-accident and reasonable suspicion testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.