Sr. UX Designer, Amazon Customer Service

Amazon; Seattle (WA); On-site; USD 127,000 - 212,000; Full time

Job summary

A leading company is seeking a Senior UX Designer for their Customer Service team. The role focuses on designing data-driven solutions for B2B clients and optimizing their experience through innovative UI design and strategic input. Ideal candidates will have significant experience in UX design, strong skills in data visualization, and a keen understanding of AI applications in user experience.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• 5+ years of UX design experience with complex enterprise applications.
• Strong portfolio demonstrating leading large-scale design initiatives.
• Expert knowledge of design systems and pattern libraries.

Responsibilities

• Lead end-to-end design for a new analytical product suite.
• Create user interfaces that reveal meaningful patterns.
• Develop and validate solutions through user research.

Skills

Data-driven design solutions

Systems-level thinking

AI and machine learning capabilities

Data visualization

Storytelling and presentation

Education

Bachelor's degree in Design, HCI, or equivalent experience

Master's degree in Design, HCI, or related field

Tools

Figma

Protopie

Job description

Sr. UX Designer, Amazon Customer Service

Job ID: 3001416 | Amazon.com Services LLC

At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Service UX Studio is seeking a Senior UX Designer to reimagine how we support our B2B shopping clients through innovative data science approaches. Amazon Business combines tech and retail excellence to develop innovative procurement solutions that help organizations thrive.

As Senior UX Designer, you will transform enterprise-level Amazon Account data into actionable insights, creating solutions that serve diverse Business customers across global markets. Your work will empower both CS teams and customers to optimize their Amazon Business experience through data-driven insights and proactive issue resolution.

We're looking for a systems-oriented thinker with strong UI design skills and deep customer empathy. You'll need to excel at simplifying complex technical challenges and translating data into compelling narratives. Working closely with UX Research, you'll synthesize research findings, metrics, and business requirements to influence stakeholders and drive meaningful improvements to the customer experience.

Success in this role requires strategic thinking, creative problem-solving, and the ability to define a vision for how Amazon Business can leverage customer behavior and account data to create unprecedented value for our B2B customers.

Key job responsibilities
- Lead end-to-end design for a brand new analytical product suite for Amazon Business, from concept to launch
- Create user interfaces that reveal meaningful patterns to users
- Develop and validate solutions through user research and iterative testing
- Build compelling narratives that connect customer insights to business opportunities
- Partner with product, engineering, and research teams to deliver impactful solutions
- Lead design reviews and workshops to align stakeholders and drive decisions

A day in the life
As a Senior UX Designer for Amazon Customer Service, you will design interfaces that leverage the latest machine learning and AI capabilities to help analyze large enterprise accounts, identify emerging issues, and drive proactive solutions to resolve procurement issues before they happen. You will develop best-in-class experiences including user interface designs, user flows, interaction models, and lightweight prototypes in a fast-paced, startup-like environment. Working closely with product management, engineering, and the UX team, you'll take projects from early-stage concepts to launch. You are a pragmatic designer who can translate complex data into actionable insights that serve diverse internal users, from business analysts to senior leadership.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

- 5+ years of UX design experience, with expertise in complex enterprise applications
- Strong portfolio demonstrating data-driven design solutions and system-level thinking
- Proven track record of leading large-scale design initiatives
- Experience building consensus through clear communication and strong rationale
- Experience designing interfaces that leverage AI and machine learning capabilities
- Understanding of large language models (LLMs) and their UX implications
- Bachelor's degree in Design, HCI, or equivalent experience
- Expertise in design systems and pattern libraries
- Expert knowledge of design and prototyping tools such as Figma and Protopie

PREFERRED QUALIFICATIONS

- Experience designing predictive data analytics, business intelligence, or trend forecasting tools
- Experience with agile/scrum methodologies in enterprise environments
- Track record of mentoring other designers and elevating team capabilities
- Advanced knowledge of emerging AI/ML applications in user experience
- Strong background in data visualization
- Experience leading design sprints and other design thinking workshops
- Proficiency with current accessibility standards
- Master's degree in Design, HCI, or related field
- Excellence in storytelling and presentation to diverse stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.